Sales Development Representative

MediSolution; Toronto; Hybrid; CAD 40,000 - 45,000; Full time

Job summary

TouchBistro in Toronto is seeking a Sales Development Representative to promote TouchBistro and build relationships with restaurant owners and operators through phone, email, and text. You will qualify leads, manage a high-volume prospecting pace, and record activities in Salesforce while coordinating with product and marketing to meet monthly targets.

The role offers a strong onboarding, coaching, and growth opportunities within the Sales organization.

Qualifications

• 1+ year experience in a customer service role.
• Track record of self-improvement, growth, and meeting KPIs or quotas.
• Passion for sales, restaurant industry, SaaS and technology.
• Comfortable in a hybrid work environment (2x a week in Toronto office).

Responsibilities

• Prospect and qualify warm leads from inquiries and marketing sources.
• Conduct high-volume prospecting via phone, text and email.
• Prioritize and organize lead pipeline for efficiency daily.
• Record all sales activities in Salesforce.
• Leverage product features, partners, and marketing resources to hit monthly targets.
• Collaborate with team to deliver excellent customer experience.

Skills

Customer service

Sales mindset

KPI driven

Hospitality interest

Education

University or College degree

Tools

Salesforce

POS systems

Job description

Sales Development Representative – Toronto

TouchBistro is looking for a Sales Development Representative to join our Sales team in Toronto! Joining our SDR team, you will promote TouchBistro and build relationships with restaurant owners and operators through prospecting and qualifying leads via phone, email, and text. Joining TouchBistro as a Sales Development Representative, we are committed to providing you with a strong foundation to develop your sales skills from day one. You will have continuous learning opportunities through weekly 1:1s and coaching sessions with leadership to help you excel. We value hard work, and consistent top performers will have opportunities to pursue growth within the Sales organization. Your sales journey starts with us!

Day-to-Daily Responsibilities

• Prospect and qualify warm leads from customer inquiries and demand generation marketing sources
• Conduct high-volume prospecting through phone, text, and email
• Prioritize and organize lead pipeline for maximum efficiency on a daily basis
• Ensure all sales activities are accurately recorded and tracked in Salesforce
• Understand and leverage product features, our Partners, Marketing, and other resources to ensure targets are met on a monthly basis
• Work as a team to deliver the best customer experience at all times

Must Haves

• You have 1+ year(s) of experience in a customer service role
• You have a track record of self‑improvement, upward growth, and top performance with KPIs or quotas
• You are passionate about sales, the restaurant industry, SaaS, and technology
• You are comfortable working in a hybrid work environment (2x a week in our Toronto office)

Nice to Haves

• You have experience working in the hospitality industry
• You have a University or College degree
• You have Salesforce and/or Point of Sale experience

Salary Range : $40,000 to $45,000 + Bonus

Hybrid role in Toronto – 2 days/week in office at 85 Richmond Street W.

Only selected candidates will be contacted. Harris is committed to an Employment Equity Program and encourages applications from members of designated groups, including women, persons with disabilities, Indigenous peoples, and visible minorities. If you are a person with a disability, assistance with the screening and selection process is available upon request. Harris’ Talent Acquisition team does not use text messages to communicate with candidates or request confidential information. Candidates who meet the required qualifications will be contacted for an interview by either a Harris hiring manager or a member of the Talent Acquisition team.

What We Offer

At TouchBistro, we are a diverse group of restaurant‑obsessed, tech‑loving people brought together by a mission to support the passion and success of restaurateurs. You can feel confident joining a fun, vibrant, and rapidly growing environment. You will be working alongside driven individuals who are passionate, innovative, accountable, collaborative, and respectful.

About TouchBistro

TouchBistro is an all‑in‑one Point‑of‑Sale and restaurant management system that makes running a restaurant easier. We have powered more than 29,000 restaurants around the world, and we know that while passion is plenty in the restaurant industry, time and money usually aren’t. Providing the most essential front of house, back of house, and customer engagement solutions on one easy‑to‑use platform, TouchBistro helps restaurateurs streamline and simplify their operations, increase sales, drive revenue, and deliver a stellar guest experience. At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities.

Equal Opportunity Employer

Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Applicants who require a reasonable accommodation due to a disability may contact us by email at [e-mail]. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status. Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.