Sales Coordinator

Kaizen Lab Inc.; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in contemporary office interiors is seeking a Sales Coordinator to support the sales process and ensure customer satisfaction. The role involves managing sales support, preparing quotations, and maintaining high service levels. Ideal candidates will have experience in project coordination and customer service, preferably in the furniture industry. Join a dynamic team with growth opportunities and a strong corporate culture.

Benefits

Competitive health benefits

Wellness and healthcare spending accounts

Holiday package including the week between Christmas and New Year’s off

Qualifications

• Experience in project coordination, customer service, or technical administrative support.
• Ideally, experience in a furniture dealership.
• Strong administrative and organizational skills.

Responsibilities

• Assist sales with proposal/RFP development and maintain documentation standards.
• Prepare and review quotations for sales presentations.
• Communicate with internal and external customers regarding order requirements.

Skills

Customer Focus

Organizational Skills

Project Coordination

Education

Experience in customer service or technical administrative role

Job description

THE ROLE

We believe in the power of diversity and teamwork. We need both collaborative and individual responsibility to organize effectively around our customer's problems.

The Sales Coordinator works closely with and supports the sales process in meeting annual sales goals by assisting the sales team with customer requirements for products and services prior to creating the order package.

This role requires regular communication with internal and external customers regarding order/project product and service requirements; ensuring orders align with company guidelines and maintain integrity and brand image.

The successful candidate will be responsible for Sales Support & Administration, Quotation Management, Order Preparation, and Customer Relationship Management.

WHAT DO WE OFFER

We offer competitive health benefits, wellness and healthcare spending accounts, and a holiday package that includes the week between Christmas and New Year’s off. You’ll join a growing team, with ample growth opportunities if you demonstrate knowledge, expertise, and passion to grow with the organization.

This is a full-time permanent position based in our well-designed, furnished office. You’ll mainly work Monday to Friday, with occasional or extended hours as projects demand. We have a strong corporate culture and a team of engaged, motivated individuals.

THE DAY-TO-DAY

The successful applicant will also be responsible for:

• Attending sales, team, and customer meetings as required
• Assisting sales with proposal/RFP development and printing for sales presentations
• Maintaining documentation standards for all account activities; following Customer First dealership processes and procedures
• Working cooperatively with team members to achieve sales goals and business objectives
• Maintaining high service and accuracy levels within duties
• Assisting sales and project team members with pricing, product research, sourcing new products, and technical order information (e.g., C.O.M. requirements, custom requirements)
• Preparing and reviewing quotations for sales presentations to customers
• Providing spec checks for ancillary quotations prior to client presentation
• Communicating with internal and external customers regarding order requirements and providing support during order fulfillment
• Developing ancillary product specifications and producing detailed, professional quotes in a timely manner
• Initiating service quotes for deliveries, small, and major orders
• Applying costs and sell amounts based on contract pricing, gross margin guidelines, and service pricing under sales direction
• Responding to customer requests, defining scope of work, and installation requirements
• Arranging loaner products for customer trials
• Providing clarifications and answers regarding quotations or order issues
• Resolving acknowledgment discrepancies with vendors
• Ensuring Customer First standards are met for all activities
• Providing professional customer interface and relations throughout projects

YOUR PROFILE

You are customer-focused, demonstrating a strong commitment to customer satisfaction. Your experience in project coordination, customer service, or a technical administrative role supporting interior design or a sales team provides a solid foundation. Ideally, you have worked in a furniture dealership and understand the industry. Being LEED certified or working towards it is an asset. Strong administrative and organizational skills are essential for success.

This role involves managing complex sales with competing priorities, multiple stakeholders, and varying deliverables. Your experience in similar complex sales environments will be crucial. The number of projects will vary based on size and scope.

ABOUT US

Contemporary Office Interiors (COI) is a privately-owned MillerKnoll Certified Dealer, DIRTTCertified Construction Partner, and provider of Architectural Walls and Commercial Flooring. We have offices in Vancouver, Edmonton, Winnipeg, Toronto, and a head office in Calgary. We prioritize people, productivity, and value to create more than a workspace—we create a space to succeed.

We are proud of our half-century legacy. Our talented team has brought us to where we are today. COI is committed to creating exceptional spaces that inspire you to be your best.

We believe in the power of diversity and teamwork. We need both collaboration and individual responsibility to organize effectively around our customer's problems.

Please apply directly to this posting. We thank all candidates for their interest; however, only those selected for an interview will be contacted.