Sales Coordinator

Cascades; Quebec; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Profit sharing

Employee stock purchase plan

Hybrid work model

Group insurance

Wellness program

Employee assistance program

Job summary

Cascades in Saint-Hubert is seeking a Sales Coordinator to support customer onboarding, data management, and account planning. You will coordinate cross-functional teams and provide documentation while maintaining strong customer relationships across Canada and the United States.

The role requires 2–3 years in sales support, a DEC in a related field, and fluency in English and French. A hybrid work model with three days in the office and access to SAP, Excel, and Power BI is offered.

Qualifications

• 2–3 years of experience in a sales support, sales coordination or customer service; manufacturing industry experience preferred.
• DEC in Business, Marketing, Communications, or related field preferred.
• Experience using Microsoft 365, SAP, and advanced Excel functions; CRM systems and Power BI are assets.
• Strong customer service orientation with excellent communication and relationship-building skills.
• Fluent in English and French to support customers across Canada and the United States.

Responsibilities

• Maintain accurate customer, account, and sales data across multiple systems and support data analysis and reporting.
• Support prospecting, customer development, and account planning through data collection, validation, and insights generation.
• Coordinate customer onboarding and ensure effective information sharing with internal stakeholders.
• Serve as the main contact between customers and internal teams, ensuring timely communication and issue resolution.
• Respond to customer requests and provide commercial, technical, and corporate documentation as required.
• Collaborate with Sales, Marketing, Customer Service, Finance, and Credit teams to support customer needs and strengthen relationships.
• Contribute to continuous improvement, process optimization, and sales activity tracking to drive operational excellence.

Skills

Sales coordination

Customer service

Communication

Organization

Problem-solving

Bilingual EN/FR

Education

DEC in Business/Marketing/Communications

Tools

Microsoft 365

SAP

Excel

CRM systems

Power BI

Job description

Bring your expertise to a people-first, dynamic environment where your ideas come to life and excellence shapes everything we do.
Join CINDY ISFJORD's team as a Sales Coordinator in Saint-Hubert and help build a more sustainable future.

*Please note that this position can be based in St-Hubert, QC, or at any of our facilities across Canada, depending on the candidate's preference.

What’s in it for you

Taking care of our people is in our nature - so you’ll enjoy:

• Profit sharing and an employee share purchase plan
• A hybrid work model: 3 days in the office (2 fixed + 1 flexible)
• A full range of benefits: group insurance, telemedicine, and an employer-supported retirement plan
• An annual allowance to spend on goods and services of your choice
• A yearly wellness program and employee assistance program
• A collaborative, respectful, and people-centered workplace

Your Role

As Sales Coordinator, you’ll take on real challenges that bring out your full potential.
Your scope includes:

• Maintain accurate customer, account, and sales data across multiple systems and support data analysis and reporting
• Support prospecting, customer development, and account planning through data collection, validation, and insights generation
• Coordinate customer onboarding and ensure effective information sharing with internal stakeholders
• Serve as the main point of contact between customers and internal teams, ensuring timely communication and issue resolution
• Respond to customer requests and provide commercial, technical, and corporate documentation as required
• Collaborate with Sales, Marketing, Customer Service, Finance, and Credit teams to support customer needs and strengthen customer relationships
• Support and contribute to continuous improvement, process optimization, change management, project coordination, and sales activity tracking to drive operational excellence

What you bring

You're a natural fit for Sales Coordinator if you have:

• 2–3 years of experience in a sales support, sales coordination or customer service; manufacturing industry experience is preferred

College diploma (DEC) in Business, Marketing, Communications, or a related field preferred

• Experience using Microsoft 365, SAP, and advanced Excel functions; experience with CRM systems and Power BI is an asset
• Strong customer service orientation with excellent communication and relationship-building skills
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Analytical, resourceful, and adaptable professional with strong problem-solving skills; project management experience or training
• Fluent in both English and French to effectively support customers and collaborate with teams across Canada and the United States

If you bring the same care to who you are as to what you do, we’d love to meet you!

Cascades values diversity and inclusion and considers all applications equitably.