Sales Coordinator

Tapco; Montreal; On-site; CAD 42,000 - 64,000; Full time

Job summary

Tapco is seeking a Sales Coordinator to drive regional revenue growth and nurture customer relationships in a fast-paced environment. You will assist sales teams, manage data in CRM, and support documentation such as quotes and bids.

The role requires 2+ years in sales or customer service, proficiency in MS Office, and bilingual French/English. Experience with ERP and CRM systems is a plus, with a focus on accurate data handling and customer communication.

Qualifications

• Minimum 2 years in a sales or customer service role.
• Experience in sales support or customer-facing functions, preferably in manufacturing.
• CRM experience preferred.
• ERP experience preferred.
• Strong MS Office (Word, Excel, PowerPoint) skills.
• Bilingual in French and English, both written and spoken.

Responsibilities

• Collaborate with sales teammates to qualify marketing leads into sales opportunities.
• Support regionally aligned account executives with customer sales opportunities.
• Ensure all relevant data is updated within the CRM system accurately and promptly.
• Prepare and maintain accurate sales documentation, including quotes, orders, and bids.
• Maintain data relating to customers, quotes, and orders in the ERP.
• Provide timely response to customer inquiries via phone and website interactions.
• Performs other duties as assigned.

Skills

CRM experience

Customer service

Microsoft Office

Bilingual: French & English

ERP experience

Tools

CRM software

ERP software

Job description

TAPCO/Logix ITS is an innovative technology conglomerate dedicated to addressing everyday safety and parking challenges. We are driven by our passion for saving lives, preventing speeding, and simplifying parking experiences.

At TAPCO/Logix ITS, our commitment to enhancing well-being extends not only to millions of drivers worldwide but also to our valued employees. We empower our team members to invest in their personal growth, knowledge, and skills.

We are looking for aSales Coordinatorthat will play a pivotal role in driving regional revenue growth and building strong customer relationships. They will be a key contributor in several core sales processes that facilitate Tapco’s sales team to optimize performance. The successful candidate will be exposed to many aspects of customer engagement in an outcome-focused team environment.

Key Responsibilities

(duties listed may vary in terms of importance and other duties may be added or eliminated as this position develops):

• Collaborate closely with sales teammates in the qualification and execution of marketing leads into sales opportunities.
• Support regionally aligned account executives with customer sales opportunities.
• Ensure all relevant data is updated within the CRM system accurately and promptly.
• Prepare and maintain accurate sales documentation, including quotes, orders, and bids.
• Maintaining accurate and relevant data relating to customers, quotes, and orders in the ERP.
• Provide timely response to customer inquiries via phone and website interactions.
• Performs other duties as assigned

What we are looking for:

• Two years or more, of sales or customer service position.
• Proven experience in a sales support or customer facing role, preferably in a manufacturing setting.
• Experience working with a CRM (preferred).
• Prior experience working within an ERP (preferred).
• Demonstrated ability to thrive in a multi-tasking environment.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent communication and interpersonal skills.
• Aptitude to thrive in a customer-focused and results-driven environment.
• Ability to understand basic technical specifications and application drawings.
• Desire to advance in one’s career
• Bilingual in French and English, both written and spoken
  • English communication skills are essential for this role as it involves frequent written and verbal interactions with the executive team & employees in both Canada & the United States, and as well as preparing documentation and reports in English.

TAPCO/Logix ITS is an equal opportunity employer, committed to fostering a dynamic and inclusive work environment for all employees.