Sales Coordinator

Custom Software Systems Inc.; Calgary; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Sales Coordinator to join their vibrant team in Calgary. In this role, you will be at the forefront of acquiring and nurturing key group accounts, maximizing profitability through effective communication and strategic sales initiatives. Your contributions will directly impact the hotel's success and reputation as a leader in the market. With a fun work environment and opportunities for advancement, this role promises a fulfilling career path for those passionate about sales and customer service.

Benefits

Performance-based incentives

Flexible benefits

Positive corporate culture

Opportunities for advancement

Qualifications

• Minimum two years of sales or customer relations experience required.
• Diploma/degree in a related field is an asset.

Responsibilities

• Assist Director of Sales with daily tasks and client communications.
• Conduct hotel site tours and maintain organized sales records.
• Build and maintain relationships with clients and partners.

Skills

Sales Experience

Customer Relations

Microsoft Office

Problem-Solving

Collaboration Skills

Customer Service

Education

High School Diploma or GED

Diploma in Hospitality Management

Tools

Salesforce

FOSSE PMS

Job description

MasterBUILT Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders.

NEW OPPORTUNITY:

SALES COORDINATOR

Courtyard & Residence Inn by Marriott, Calgary South

The Sales Coordinator will be responsible for acquiring and maintaining quality group accounts. A self-starter who is adept at making cold calls and nurturing existing key accounts to maximize profitability, the Sales Coordinator will be integral to developing and managing revenues. Success in this role requires thriving in a fast-paced environment where results, recognition, and rewards are interconnected.

RESPONSIBILITIES:

• Assist & collaborate with the Director of Sales & Business Development Manager on daily tasks.
• Establish active communication with the hotel operations team for successful service delivery.
• Arrange creation and distribution of supporting documents and presentations to generate business leads.
• Maintain organized sales records and report on month-end goal setting as required.
• Conduct hotel site tours with potential clients.
• Answer telephone inquiries pleasantly.
• Serve as a point of contact for clients via phone and email, responding to questions and requests.
• Prepare sales documents such as proposals, contracts, and banquet event orders.
• Interact with clients regarding leads, hotel needs, and travel.
• Travel within Calgary for sales and off-site events.
• Produce room sales through prospecting, networking, site inspections, client meetings, and building relationships.
• Maintain existing client relationships.
• Provide sales reports as required.
• Keep accurate sales activity logs in the company's database.
• Conduct competitive analysis and maintain updated competitor files.
• Participate in site inspections, trade shows, sales trips, hosted events, and community initiatives.
• Coordinate co-op advertising and marketing with partners.
• Build and maintain partner relationships.
• Organize and conduct professional site visits showcasing our hotel and offerings.
• Know the strategic sales plan, negotiate group rates, and meet hotel goals.
• Perform other duties as assigned by the Director of Sales & Business Development Manager.

QUALIFICATIONS:

Experience Required:

• Minimum two years of sales or customer relations experience in a similar setting.
• Diploma/degree in a related field is an asset.
• Knowledge of Salesforce and FOSSE PMS is an asset but not required.

Mission Critical Competencies:

• Positive attitude with a sense of humor.
• Team player.
• Proficiency in Microsoft Office; experience with property management systems is an asset.
• Strong problem-solving and collaboration skills.
• Excellent customer service skills, calmness, and professionalism.

Desired Education:

• High School Diploma or GED required.
• Diploma in Hospitality Management is an asset.

WORKING CONDITIONS:

• May require early mornings, late evenings, and weekends.
• Flexible hours to respond to urgent matters.
• Fun work environment committed to MasterBUILT Hotels' Core Pillars.

MASTERBUILT OFFERS:

• Performance-based incentives and rewards.
• Flexible benefits supporting various personal and work situations.
• Positive corporate culture fostering team and family spirit.
• Strategic and forward-thinking management.
• Opportunities for advancement in a fast-paced environment.

TO APPLY:

Send your resume to this link. We thank all applicants; only those selected for an interview will be contacted. No phone calls, please.