Sales Associate-Retail

Roots; Toronto; Hybrid; CAD 30,000 - 42,000; Full time

Job summary

Roots is seeking a Sales Associate for our Toronto store to deliver exceptional customer service and reinforce our core values. You will help customers find the right fits, build relationships, and promote a welcoming shopping experience.

In this role you will handle POS transactions, assist with merchandising, restock shipments, and maintain store standards. We value an upbeat, friendly attitude and a proactive approach to customer needs.

Qualifications

• Retail experience, preferably apparel.
• Ability to develop relationships with customers.
• Experience with store standards, cash handling and merchandise presentation.
• Self-starter with good judgment.
• Excellent presentation in a retail environment.
• Upbeat, optimistic, friendly.
• Ability to understand customer needs.
• Ability to build buy-in to ideas, decisions, actions, products or services.

Responsibilities

• Display a customer-first attitude and help build loyalty.
• Resolve customer issues promptly and positively at store level.
• Be a team player contributing to store success.
• Perform POS transactions and merchandising tasks (receiving shipments, replenishment, price markdowns, fitting room upkeep).
• Stay current on product and service updates.
• Ensure the store is visually appealing and maintained to company standards.
• Adhere to Loss Prevention policies.

Skills

Retail experience

Relationship building

Cash handling

Merchandising

Self-starter

Communication

Customer needs

Buy-in

Job description

NATURE & SCOPE:

We are currently hiring for a Sales Associate. Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values.The main objective of this position is to provide exceptional service to customers and build relationships with them.The goal is to develop customers for life.

WHAT WE’RE LOOKING FOR?

To be successful, you’ll need to possess:

• Retail experience preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate and friendly.
• Ability to understand the needs of the customer
• Ability to build buy-in to an idea, a decision, an action, a product, or a service.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Display a “customer comes first” attitude. Ensuring that customer loyalty is built and maintained.
• Resolving customer issues effectively at store level in a timely and positive manner.
• Be a team player and contribute to the stores’ success.
• Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
• Keep current on our product and service updates.
• Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
• Adhere to all Loss Prevention policies as per guidelines and policies.

We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.