Sales Associate-Retail

Roots; Lasalle; On-site; CAD 19,000 - 25,000; Full time

Job summary

Roots is seeking a Sales Associate to deliver exceptional service, promote our core values, and build relationships with customers that last. Reporting to the Store Manager, you will perform POS transactions, maintain store standards, merchandise, and assist customers in choosing items.

You’ll be upbeat, friendly, and a proactive team player who supports loss prevention. Display a customer-first attitude, resolve issues promptly, and contribute to the store's success while staying current on

Qualifications

• Retail experience preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with store standards, cash handling, and merchandising.
• Self-starter with good judgment.
• Excellent presentation in retail.
• Upbeat, optimistic, friendly attitude.
• Ability to understand customer needs.
• Ability to secure buy-in for ideas and actions.

Responsibilities

• Provide exceptional customer service and build loyalty.
• Perform POS transactions and assist with merchandising.
• Maintain store standards and product presentation.
• Keep up-to-date on products and service updates.
• Be a team player and support store success.

Skills

Retail experience

Relationship building

Cash handling

Merchandise presentation

Self-starter

Excellent presentation

Positive attitude

Understanding customer needs

Buy-in ability

Tools

POS system

Job description

NATURE & SCOPE

We are currently hiring for a Sales Associate. Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

WHAT WE’RE LOOKING FOR

• Retail experience preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate and friendly.
• Ability to understand the needs of the customer
• Ability to build buy-in to an idea, a decision, an action, a product, or a service.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Display a “customer comes first” attitude. Ensuring that customer loyalty is built and maintained.
• Resolving customer issues effectively at store level in a timely and positive manner.
• Be a team player and contribute to the stores’ success.
• Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
• Keep current on our product and service updates.
• Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
• Adhere to all Loss Prevention policies as per guidelines and policies.