Sales Associate

Roots; Vancouver; On-site; CAD 23,000 - 26,000; Full time

Job summary

Roots is hiring a Sales Associate in Vancouver to deliver exceptional customer service, build lasting relationships, and help maintain store standards. You will handle POS transactions, assist with receiving shipments, replenishment, pricing, and visual displays, while staying updated on product knowledge and customer needs.

The role emphasizes teamwork and a passion for fashion, with a focus on customer satisfaction and loyalty, ensuring Roots’ culture and values are reflected in every

Qualifications

• Retail experience in apparel or fashion preferred.
• Proven ability to develop relationships with customers.
• Experience with cash handling and basic merchandising tasks.

Responsibilities

• Provide exceptional customer service and build relationships with shoppers.
• Perform POS transactions and assist with merchandising tasks such as receiving shipments, replenishment, and price updates.
• Maintain store standards and presentation to align with Roots brand.
• Resolve customer issues promptly and positively at the store level.
• Be a team player and contribute to overall store success.
• Stay informed on product and service updates and visual displays.

Skills

Customer relationship building

Retail experience

Cash handling

Merchandise presentation

Excellent presentation

Team player

Understanding customer needs

Buy-in building

Job description

Job Description

Posted Wednesday, August 19, 2026 at 4:00 AM

NATURE & SCOPE

Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

WHAT WE’RE LOOKING FOR?

To be successful, you’ll need to possess:

• Retail experience preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate and friendly.
• Ability to understand the needs of the customer
• Ability to build buy-in to an idea, a decision, an action, a product, or a service.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Display a “customer comes first” attitude. Ensuring that customer loyalty is built and maintained.
• Resolving customer issues effectively at store level in a timely and positive manner.
• Be a team player and contribute to the stores’ success.
• Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
• Keep current on our product and service updates.
• Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
• Adhere to all Loss Prevention policies as per guidelines and policies.

WHY JOIN ROOTS?

Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’