Sales Associate

Melanie Lyne; Winnipeg; On-site; CAD 28,000 - 38,000; Part time

Job summary

Melanie Lyne in Winnipeg, Manitoba seeks a Sales Associate to deliver exceptional customer service and drive sales. You will maintain product knowledge, assist customers with wardrobe choices, and support store initiatives while following company standards and policies.

Flexibility to work various shifts, participate in inventory, and uphold visual presentation and safety guidelines are required.

Qualifications

• Experience in a retail environment preferred.
• Excellent communication and interpersonal skills.
• Professional demeanor and positive attitude.
• Open to feedback and growth.

Responsibilities

• Provide exemplary customer service by following service standards.
• Drive sales by assessing customer needs and offering appropriate products.
• Maintain knowledge of fashion trends and product locations.
• Develop customer relationships using Clientele Development tools.
• Promote the website, CRM, loyalty program and marketing initiatives.
• Process sales, refunds, and Ship to Home according to POS procedures.
• Maintain visual presentation, housekeeping and Health & Safety standards.
• Complete administrative tasks accurately and on time.
• Support store initiatives and adhere to company policies.
• Participate in inventory and staff meetings as scheduled.

Skills

Retail experience

Excellent communication

Interpersonal skills

Customer service

Adaptability

Job description

Sales Associate

Reports to: Store Manager

Department: Operations

Role Summary

The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships with customers.

Critical Functions

1. Customer Service

• Provides exemplary customer service by following the Laura Canada service standards.
• Drives sales by assessing the unique needs of customers and adding on in accordance with the Laura Canada service standards.
• Demonstrates strong wardrobing skills by assessing the unique needs of customers and keeping current on product knowledge, new arrivals, location of merchandise and fashion trends.
• Effectively develops customer relationships by applying Laura Canada’s Clientele Development tools.
• Promotes the website, store CRM, loyalty program and marketing initiatives/events in place.
• Executes all P.O.S. (Point of Sale) procedures accurately and efficiently (i.e. sales, refunds, Ship to Home, etc.), as required.

Additional Responsibilities

• Consistently maintains Laura Canada’s visual presentation, housekeeping and Health and Safety standards.
• Completes all assigned administrative functions with accuracy and in a timely manner.
• Supports store initiatives as directed.
• Adheres to all new and existing Company policies and procedures (i.e. Dress Code, Loss Prevention, Health & Safety and Human Resources).

Requirements

• Experience in a retail environment preferred
• Excellent communication and interpersonal skills
• Conducts oneself in a professional manner.
• Open to feedback and implements change in a timely manner.
• Demonstrates initiative on an ongoing basis.
• Positive attitude and confident
• Passion to keep learning, growing and adapting

Working Conditions and Environment

• Flexible to the hours of the business
• Minimum of 3 shifts per week (minimum 3-hour shift)
• Participates in inventory twice per year, all training sessions and staff meetings.
• Works in a standing/walking position.
• Lifts approximately 20-30 lbs of product/boxes, as required.
• Uses ladders as required.