Sales Associate

Melanie Lyne; Richmond; On-site; CAD 21,000 - 30,000; Full time

Job summary

Melanie Lyne is seeking a Sales Associate who provides exceptional customer service and demonstrates strong fashion awareness. The role focuses on understanding client needs, building lasting relationships, and promoting loyalty programs and online tools.

You will contribute to a collaborative store environment, maintain visual standards, and participate in inventory and training sessions as needed.

Qualifications

• Experience in a retail environment preferred.
• Excellent communication and interpersonal skills.
• Conducts oneself in a professional manner.
• Open to feedback and implements change in a timely manner.
• Demonstrates initiative on an ongoing basis.
• Positive attitude and confident.
• Passion to keep learning, growing and adapting.

Responsibilities

• Provide exemplary customer service by following Laura Canada service standards.
• Drive sales by assessing customers' needs and adding on accordingly.
• Demonstrate wardrobing skills and stay current on products and fashion trends.
• Develop customer relationships using Clientele Development tools.
• Promote the website, CRM, loyalty program and events.
• Execute POS procedures accurately and efficiently.

Skills

Communication skills

Interpersonal skills

Professional demeanor

Open to feedback

Initiative

Positive attitude

Learning mindset

Job description

Sales Associate

Reports to:Store Manager

Department: Operations

Role Summary

The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships with customers.

Critical Functions

1. Customer Service

• Provides exemplary customer service by following the Laura Canada service standards.
• Drives sales by assessing the unique needs of customers and adding on in accordance with the Laura Canada service standards.
• Demonstrates strong wardrobing skills by assessing the unique needs of customers and keeping current on product knowledge, new arrivals, location of merchandise and fashion trends.
• Effectively develops customer relationships by applying Laura Canada’s Clientele Development tools.
• Promotes the website, store CRM, loyalty program and marketing initiatives/events in place.
• Executes all P.O.S. (Point of Sale) procedures accurately and efficiently (i.e. sales, refunds, Ship to Home, etc.), as required.

Additional Responsibilities

• Consistently maintains Laura Canada’s visual presentation, housekeeping and Health and Safety standards.
• Completes all assigned administrative functions with accuracy and in a timely manner.
• Supports store initiatives as directed.
• Adheres to all new and existing Company policies and procedures (i.e. Dress Code, Loss Prevention, Health & Safety and Human Resources).

Requirements

• Experience in a retail environment preferred
• Excellent communication and interpersonal skills
• Conducts oneself in a professional manner.
• Open to feedback and implements change in a timely manner.
• Demonstrates initiative on an ongoing basis.
• Positive attitude and confident
• Passion to keep learning, growing and adapting

Working Conditions and Environment

• Flexible to the hours of the business
• Minimum of 3 shifts per week (minimum 3-hour shift)
• Participates in inventory twice per year, all training sessions and staff meetings.
• Works in a standing/walking position.
• Lifts approximately 20-30 lbs of product/boxes, as required.
• Uses ladders as required.