Sales Associate

Laura Canada; Niagara-on-the-Lake; On-site; CAD 26,000 - 35,000; Full time

Job summary

Laura Canada is seeking a friendly Sales Associate to deliver outstanding customer service and demonstrate strong fashion awareness. You will engage with customers, build relationships and help shoppers find the right looks.

This role also supports store operations, processes POS transactions, and participates in inventory and training sessions to uphold brand standards. Flexible hours and standing/walking duties required.

Qualifications

• Experience in a retail environment is preferred.
• Excellent communication and interpersonal skills.
• Professional demeanor with openness to feedback and change.
• Positive attitude and willingness to learn.

Responsibilities

• Provides exemplary customer service by following Laura Canada's service standards.
• Drives sales by assessing customer needs and applying service standards.
• Keeps up with product knowledge, fashion trends and wardrobing.
• Promotes website, store CRM, loyalty program and campaigns.
• Executes POS procedures accurately (sales, refunds, Ship to Home).
• Maintains visual presentation, housekeeping and safety standards.
• Completes administrative tasks accurately and promptly.
• Supports store initiatives and adherence to policies.
• Participates in inventory, trainings and staff meetings.

Skills

Retail experience

Communication skills

Interpersonal skills

Job description

Sales Associate

Reports to: Store Manager

Department: Operations

Role Summary

The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships with customers.

Critical Functions

1. Customer Service

• Provides exemplary customer service by following the Laura Canada service standards.
• Drives sales by assessing the unique needs of customers and adding on in accordance with the Laura Canada service standards.
• Demonstrates strong wardrobing skills by assessing the unique needs of customers and keeping current on product knowledge, new arrivals, location of merchandise and fashion trends.
• Effectively develops customer relationships by applying Laura Canada’s Clientele Development tools.
• Promotes the website, store CRM, loyalty program and marketing initiatives/events in place.
• Executes all P.O.S. (Point of Sale) procedures accurately and efficiently (i.e. sales, refunds, Ship to Home, etc.), as required.

Additional Responsibilities

• Consistently maintains Laura Canada’s visual presentation, housekeeping and Health and Safety standards.
• Completes all assigned administrative functions with accuracy and in a timely manner.
• Supports store initiatives as directed.
• Adheres to all new and existing Company policies and procedures (i.e. Dress Code, Loss Prevention, Health & Safety and Human Resources).

Requirements

• Experience in a retail environment preferred
• Excellent communication and interpersonal skills
• Conducts oneself in a professional manner.
• Open to feedback and implements change in a timely manner.
• Demonstrates initiative on an ongoing basis.
• Positive attitude and confident
• Passion to keep learning, growing and adapting

Working Conditions and Environment

• Flexible to the hours of the business
• Minimum of 3 shifts per week (minimum 3-hour shift)
• Participates in inventory twice per year, all training sessions and staff meetings.
• Works in a standing/walking position.
• Lifts approximately 20-30 lbs of product/boxes, as required.
• Uses ladders as required.