Sales Associate

Laura Canada; Vaughan; On-site; CAD 30,000 - 42,000; Full time

Job summary

Laura Canada is seeking a Sales Associate to deliver outstanding customer service and build lasting client relationships in-store. You will stay informed on fashion trends, assist customers with product selection, and promote loyalty programs and company initiatives.

The role emphasizes professionalism, adaptability, and a collaborative approach to meet sales goals while maintaining store standards and safety.

Qualifications

• Experience in a retail environment preferred.
• Excellent communication and interpersonal skills.
• Conducts oneself in a professional manner.
• Open to feedback and implements change promptly.
• Positive attitude and confident.

Responsibilities

• Provide exemplary customer service following Laura Canada service standards.
• Drive sales by assessing customer needs and offering appropriate products.
• Demonstrate wardrobing skills and keep up-to-date with product knowledge and fashion trends.
• Develop customer relationships using Laura Canada’s Clientele Development tools.
• Promote the website, store CRM, loyalty program and marketing initiatives/events.
• Process POS transactions accurately (sales, refunds, Ship to Home).
• Maintain Laura Canada’s visual presentation and Health and Safety standards.
• Complete administrative functions accurately and in a timely manner.
• Support store initiatives and adhere to company policies.

Skills

Customer service

Communication

Interpersonal skills

Initiative

Professional demeanor

Fashion awareness

Willingness to learn

Job description

Sales Associate

Reports to: Store Manager

Department: Operations

Role Summary

The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships with customers.

Critical Functions

1. Customer Service

• Provides exemplary customer service by following the Laura Canada service standards.
• Drives sales by assessing the unique needs of customers and adding on in accordance with the Laura Canada service standards.
• Demonstrates strong wardrobing skills by assessing the unique needs of customers and keeping current on product knowledge, new arrivals, location of merchandise and fashion trends.
• Effectively develops customer relationships by applying Laura Canada’s Clientele Development tools.
• Promotes the website, store CRM, loyalty program and marketing initiatives/events in place.
• Executes all P.O.S. (Point of Sale) procedures accurately and efficiently (i.e. sales, refunds, Ship to Home, etc.), as required.

Additional Responsibilities

• Consistently maintains Laura Canada’s visual presentation, housekeeping and Health and Safety standards.
• Completes all assigned administrative functions with accuracy and in a timely manner.
• Supports store initiatives as directed.
• Adheres to all new and existing Company policies and procedures (i.e. Dress Code, Loss Prevention, Health & Safety and Human Resources).

Requirements

• Experience in a retail environment preferred
• Excellent communication and interpersonal skills
• Conducts oneself in a professional manner.
• Open to feedback and implements change in a timely manner.
• Demonstrates initiative on an ongoing basis.
• Positive attitude and confident
• Passion to keep learning, growing and adapting

Working Conditions and Environment

• Flexible to the hours of the business
• Minimum of 3 shifts per week (minimum 3-hour shift)
• Participates in inventory twice per year, all training sessions and staff meetings.
• Works in a standing/walking position.
• Lifts approximately 20-30 lbs of product/boxes, as required.
• Uses ladders as required.