Sales Associate

Cascadia Liquor; Victoria; Hybrid; CAD 23,000 - 33,000; Full time

Job summary

Cascadia Liquor Hatley Park is hiring a Sales Associate to create memorable guest experiences in a busy retail setting. You will guide guests to beverages, promote a welcoming atmosphere, and uphold cleanliness and service standards.

Role involves learning Cascadia products, making confident recommendations, handling inventory, and processing transactions at the register. Must be 19+, possess Serving It Right, and be able to lift 25 kg.

Qualifications

• Cash handling experience in retail, hospitality, or food services.
• 1+ years of customer service with a proven ability to exceed guest expectations.
• Proactive in product knowledge to serve guests confidently.
• Ability to lift 25 kg repeatedly and work in a cold storage environment.
• Serving It Right certification and must be at least 19 years of age.
• Knowledge of wine, beer and/or spirits is a plus.

Responsibilities

• Make guests happy and promote a welcoming environment while upholding service standards.
• Learn Cascadia products to better connect with guests and make recommendations.
• Manage inventory with organization, display, and stocking of products.
• Keep the store clean and well-organized.
• Operate the cash register and handle transactions accurately.
• Ensure BC alcohol sale regulations are followed, including ID checks for under-30 look-alikes.
• Be part of a high-achieving team focused on customer experience and the company they represent.

Skills

Customer service

Cash handling

Product knowledge

Teamwork

Communication

Serving It Right

Wine/Spirits knowledge

Job description

Cascadia Liquor Hatley Park is Hiring!

Job Overview

As a Sales Associate, you will create memorable and positive experiences for our guests while guiding them to find their favorite beverage products. You’ll get to work in a fun store environment where you’ll have the opportunity to learn new things and build positive relationships every day. Our Sales Associates are committed to providing excellent customer service, upholding a high standard of cleanliness, and bringing a positive attitude to work.

Position Details

Full-time position (35-40 hours per week). Weekend and evening availability are required.

Compensation

Starting at $20.35 per hour + tips.

Key Responsibilities

• Making guests happy and promoting a helpful and welcoming environment to ensure they arrive and leave with great impressions while delivering on our service standards.
• Bringing your positive, collaborative and hardworking attitude to work each day.
• Learning about Cascadia products to better connect with our guests by making excellent recommendations.
• Managing inventory with an eye for organization, display, and stocking of products.
• Keep the store clean and well-organized.
• Operate the cash register, handle financial transactions accurately and responsibly.
• Ensure full compliance with British Columbia's legal regulations concerning the sale of alcohol. This includes verifying the age of guests by checking IDs, especially under our 'ID under 30' policy, where IDs are checked for any guests who appears to be under 30 years old to confirm they meet the legal age requirement for alcohol purchases.
• Being part of a team of high achievers who genuinely care about the customer experience and the company they are representing.

Education, Skills and Qualifications

• Cash handling experience in retail, hospitality, or food services.
• 1+ years of experience in customer service with a demonstrated ability to exceed guest expectations and respond to guests and colleagues with kindness and respect.
• Demonstrated initiative to be pro-active in product knowledge to serve guests in a confident manner.
• The ability to lift 25kg repeatedly and stay physically active throughout the shift as well as work in a cold storage environment.
• Serving It Right certification (and must be at least 19 years of age).
• Knowledge of wine, beer and/or spirits is considered an asset.
• The following certifications are considered an asset:

• BC Wine Ambassador Level 1
• WSET (1,2, or 3)
• Cicerone
• Whiskey and Gin Ambassador

The Truffles Group is an equal opportunity employer. Should you require accommodation during the recruitment process, please reach out to Izabelle Régis, Recruitment and People and Culture Coordinator; [e-mail].