Sales Associate - Delivery Driver

Cascadia Liquor; Victoria; On-site; CAD 26,000 - 32,000; Full time

Job summary

Cascadia Liquor Langford is hiring a full-time Sales Associate/Delivery Driver to provide exceptional in-store service and reliable home delivery. This hybrid role combines guest engagement with efficient delivery, ensuring proper handling of products and adherence to safety and age-verification policies.

Schedule: Tuesday and Saturday, 11:00 a.m. to 7:00 p.m., with compensation starting at $20.35 CAD per hour.

Qualifications

• BC Driver’s license and driver’s abstract are required.
• Cash handling experience in retail, hospitality, or food service.
• 1+ years of customer service experience with a track record of guest satisfaction.
• Ability to lift 25 kg repeatedly and work in a cold storage environment.
• Serving It Right certification (must be at least 19).
• Knowledge of wine, beer and/or spirits is an asset.

Responsibilities

• Deliver exceptional in-store service and reliable home delivery.
• Assist guests in finding products and make recommendations.
• Operate the delivery vehicle safely and follow road rules.
• Manage inventory, stock displays, and cash register operations.
• Maintain vehicle and store cleanliness and comply with age-verification policies.
• Be part of a team that delivers outstanding customer experiences.

Skills

Customer service

Cash handling

Team player

Positive attitude

Safe driving

Education

BC Driver’s license

Driver’s Abstract

Serving It Right

Wine/beer knowledge asset

Job description

Cascadia Liquor Langford is hiring!

Full-time Sales Associate/Delivery Driver

Job Purpose as a Sales Associate – Delivery Driver:

You will play a versatile role combining exceptional in-store customer service with reliable delivery services to our customers' homes. You will create memorable and positive experiences for our guests, ensuring a high standard of cleanliness for both the delivery vehicle and the store. In this hybrid role, you will help guide our guests to find their favorite beverage products, learn new things, and build positive relationships every day. You will take the wonderful customer service experience that our guests have grown to love on the road, providing delivery services while also assisting in-store when not delivering. Our Sales Associate – Delivery Drivers are dedicated to providing excellent customer service, maintaining a high standard of cleanliness, and bringing a positive attitude to work.

Position Details - Sales Associate/Delivery Driver: Permanent, full-time. Schedule: Tuesday and Saturday, 11:00 a.m. to 7:00 p.m.

Compensation:

Starting at $20.35/hour

Key Responsibilities

• Making guests happy and promoting a helpful and welcoming environment to ensure they arrive and leave with great impressions while delivering on our service standards.
• Using your organizational skills to flawlessly execute all aspects of liquor delivery service.
• Operating the delivery vehicle safely while adhering to the rules of the road.
• Managing inventory with an eye for organization, display and stocking of products.
• Operate the cash register, handle financial transactions accurately and responsibly
• Bringing your positive, collaborative and hardworking attitude to work each day.
• Learning about Cascadia products to better connect with our guests by making excellent recommendations.
• Maintaining the delivery van to a high standard to cleanliness and organization.
• Ensure full compliance with British Columbia’s legal regulations concerning the sale of alcohol. This includes verifying the age of guests by checking IDs, especially under our ‘ID under 30’ policy, where IDs are checked for any guests who appears to be under 30 years old to confirm they meet the legal age requirement for alcohol purchases.
• Being part of a team of high achievers who care about the customers and the company they are representing.

Education, Skills and Qualifications:

• A valid BC Driver’s license and Driver’s Abstract.
• Cash handling experience in retail, hospitality, or food services.
• 1+ years of experience in customer service with a demonstrated ability to exceed guest expectations and respond to guests and colleagues with kindness and respect.
• The ability to lift 25kg repeatedly and stay physically active throughout the shift as well as work in a cold storage environment.
• Serving It Right certification (and must be at least 19 years of age).
• Knowledge of wine, beer and/or spirits is considered an asset.
• The following certifications are considered an asset:

• o BC Wine Ambassador
• o WSET (1,2, or 3)
• o Certified Beer Server
• o Whiskey and Gin Ambassador

The Truffles Group is an equal opportunity employer. Should you require accommodation during the recruitment process, please reach out to Izabelle Régis, Recruitment & People and Culture Coordinator, [e-mail].