Sales Associate

Rogers Communications; Vaughan; On-site; CAD 36,000 - 52,000; Full time

Benefits offered by this job

Uncapped commissions

Employee discounts up to 50%

Health benefits

Parental leave top-up

Mental health coverage

EFAP

RRSP

TFSA

Pension plans

Company-matched share purchase options

Inclusive culture

Job summary

Rogers Communications is seeking to energize its branded retail team in Canada. The role focuses on delivering best-in-class service while connecting customers to wireless, internet, TV, home phone, and Mastercard products.

The position emphasizes sales delivery, upselling, and building lasting customer relationships. Availability of at least 32 hours weekly, including evenings and weekends, is required to meet peak demand and achieve targets.

Qualifications

• Experience developing strong connections with customers and team members through clear, effective communication that drive positive outcomes and support team and business goals
• Ability to deliver against sales targets through exceptional customer service, strong product knowledge, customer focused upselling, consistently contributing to overall store performance
• Quickly adjust to changing situations and find solutions to unexpected challenges in a dynamic environment
• Provide a minimum of 32 hours availability weekly, including evenings, weekends, and statutory holidays to meet customer demand and maintain strong performance results during peak times

Responsibilities

• Tailor solutions by enhancing the in-store experience and matching customer needs to Rogers products
• Sales delivery – finding opportunities, anticipating customer needs, and delivering on sales targets
• Customer engagement – engage customers through inbound and outbound outreach programs (calls & text) to grow sales and drive retention
• Brand promotion – represent Rogers and Fido brands in-store and at local community events

Skills

Customer service

Sales targets

Upselling

Product knowledge

Communication

Job description

Overview

Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

What Is in It for You

• Uncapped commissions and a competitive compensation package
• Up to 50% employee discounts on Rogers and Fido services
• Comprehensive health benefits, parental leave top‑up, mental health coverage, and EFAP
• Wealth programs RRSP, TFSA, pension plans, and company‑matched share purchase options
• Inclusive culture with strong diversity and equity-focused employee resource groups

What You Will Be Doing

• Tailoring Solutions – Enhance the retail experience in our stores, providing best in class service by connecting with customers and matching their needs to our wireless, internet, TV, home phone, and Mastercard products
• Sales Delivery – Finding opportunities, anticipating customer needs, and delivering on sales targets
• Customer Engagement – Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention
• Brand Promotion – Representing Rogers and Fido brands in-store and at local community events

What We’re Looking For

• Experience developing strong connections with customers and team members through clear, effective communication that drive positive outcomes and support team and business goals
• Ability to deliver against sales targets through exceptional customer service, strong product knowledge, customer focused upselling, consistently contributing to overall store performance
• Quickly adjust to changing situations and find solutions to unexpected challenges in a dynamic environment
• Provide a minimum of 32 hours availability weekly, including evenings, weekends, and statutory holidays to meet customer demand and maintain strong performance results during peak times

Equal Employment Opportunity

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us!
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