Sales Associate

Rogers Communications; Toronto; On-site; CAD 32,000 - 52,000; Full time

Benefits offered by this job

Uncapped commissions

Employee discounts

Health benefits

Pension plans

Diversity & inclusion

Job summary

Rogers Communications in Toronto is seeking energetic retail professionals to join our stores. You’ll deliver best-in-class service, connect with customers, and help match their needs to our wireless, internet, TV, home phone, and Mastercard products.

As a team member, you’ll drive sales, achieve targets, participate in local events, and represent the Rogers and Fido brands with pride while maintaining a welcoming store atmosphere.

Qualifications

• Experience developing strong connections with customers and team members through clear, effective communication that drives positive outcomes and supports team and business goals.
• Ability to deliver against sales targets through exceptional customer service, strong product knowledge, customer focused upselling, consistently contributing to overall store performance.
• Ability to quickly adapt to changing situations and find solutions to unexpected challenges in a dynamic environment.
• Availability of at least 32 hours weekly, including evenings, weekends, and statutory holidays to meet customer demand and maintain strong performance results during peak times.

Responsibilities

• Tailoring Solutions – Enhance the retail experience in our stores, providing best in class service by connecting with customers and matching their needs to our wireless, internet, TV, home phone, and Mastercard products
• Sales Delivery – Finding opportunities, anticipating customer needs, and delivering on sales targets.
• Customer Engagement – Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention
• Brand Promotion – Representing Rogers and Fido brands in store and at local community events.

Skills

Strong communication

Sales targeting

Upselling

Customer service

Job description

Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

What Is In It For You

• Uncapped commissions and a competitive compensation package
• Up to 50% employee discounts on Rogers and Fido services
• Comprehensive health benefits, parental leave top‑up, mental health coverage, and EFAP
• Wealth programs RRSP, TFSA, pension plans, and company‑matched share purchase options
• Inclusive culture with strong diversity and equity-focused employee resource groups

What You Will Be Doing

• Tailoring Solutions – Enhance the retail experience in our stores, providing best in class service by connecting with customers and matching their needs to our wireless, internet, TV, home phone, and Mastercard products
• Sales Delivery – Finding opportunities, anticipating customer needs, and delivering on sales targets.
• Customer Engagement – Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention
• Brand Promotion – Representing Rogers and Fido brands in store and at local community events.

What We’re Looking For

• Experience developing strong connections with customers and team members through clear, effective communication that drives positive outcomes and supports team and business goals.
• Ability to deliver against sales targets through exceptional customer service, strong product knowledge, customer focused upselling, consistently contributing to overall store performance.
• Ability to quickly adapt to changing situations and find solutions to unexpected challenges in a dynamic environment.
• Availability of at least 32 hours weekly, including evenings, weekends, and statutory holidays to meet customer demand and maintain strong performance results during peak times.

Candidates will be required to complete an online assessment as a next step. If you are selected to move forward in the process, our recruitment team will reach out to discuss the position further. Successful candidates will be required to provide consent for and pass background check requirements.

To protect our people, brand and assets, a pre‑employment background check will be conducted, including criminal/credit background check and ID verification. Previous employment verification may be required depending on the role.

All applicants will be considered regardless of race, colour, religion, sex, national origin, age, marital status or any other characteristic. Rogers is an equal opportunity employer.

Work Location: 2901 Bayview Ave, Unit 128A (5370), North York, ON. Travel Requirements: None.