Sales Associate

Rogers Communications; Burnaby; On-site; CAD 27,552 - 34,440; Part time

Benefits offered by this job

Uncapped commissions

Up to 50% employee discounts

Comprehensive health benefits

Wealth programs

Job summary

Rogers Communications is looking for a part-time retail team member in Burnaby. This role focuses on connecting with customers to enhance their experience with our products and services.

The ideal candidate will be passionate about technology, possess excellent communication skills, and be able to meet sales targets while fostering a supportive environment.

We offer a competitive compensation package, extensive health benefits, and an inclusive culture.

Qualifications

• Experience developing strong connections with customers and team members.
• Ability to deliver against sales targets through exceptional customer service.
• Ability to quickly adjust to changing situations.

Responsibilities

• Tailoring solutions and enhancing the retail experience.
• Finding opportunities and delivering on sales targets.
• Engaging customers through outreach programs.

Skills

Customer service

Sales delivery

Effective communication

Problem-solving

Job description

Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

What Is In It For You

• Uncapped commissions and a competitive compensation package
• Up to 50% employee discounts on Rogers and Fido services
• Comprehensive health benefits, parental leave top‑up, mental health coverage, and EFAP
• Wealth programs: RRSP, TFSA, pension plans, and company‑matched share purchase options
• Inclusive culture with strong diversity and equity‑focused employee resource groups

What You Will Be Doing

• Tailoring solutions and enhancing the retail experience in our stores, providing best‑in‑class service by connecting with customers and matching their needs to our wireless, internet, TV, home phone, and Mastercard products
• Sales delivery: finding opportunities, anticipating customer needs, and delivering on sales targets
• Customer engagement: engaging customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers and driving overall customer retention
• Brand promotion: representing Rogers and Fido brands in‑store and at local community events

What We’re Looking For

• Experience developing strong connections with customers and team members through clear, effective communication that drives positive outcomes and supports team and business goals
• Ability to deliver against sales targets through exceptional customer service, strong product knowledge, customer‑focused upselling, and consistently contributing to overall store performance
• Ability to quickly adjust to changing situations and find solutions to unexpected challenges in a dynamic environment
• Availability of at least 32 hours weekly, including evenings, weekends, and statutory holidays to meet customer demand and maintain strong performance results during peak times

To protect our people, brand and assets, a pre‑employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. Previous employment verification may be required depending on the role.

Schedule: Part time
Shift: Variable
Length of Contract: No Selection
Work Location: 9855 Austin Ave., 739-K (5720), Burnaby, BC
Travel Requirements: Up to 25%
Background Check(s) Required: Canadian Criminal Record Check

At Rogers, we believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.