Sales Associate

Rogers Communications; Bradford West Gwillimbury; On-site; CAD 20,664 - 30,307; Part time

Benefits offered by this job

Uncapped commissions

Employee discounts (up to 50%)

Comprehensive health benefits

Parental leave top-up

Mental health coverage

EFAP

RRSP/TFSA and pension plans

Company-matched share purchase options

Inclusive culture and DEI ERGs

Job summary

Rogers Communications is seeking a part-time retail associate to connect customers with Rogers and Fido products, delivering best-in-class service and achieving sales targets.

You’ll engage customers through inquiries and outreach, tailor solutions, and promote brand presence in-store and at local events. A dynamic, inclusive team environment supports growth and performance.

Qualifications

• Experience developing strong connections with customers and team members through clear, effective communication.
• Ability to deliver against sales targets through exceptional service and product knowledge.
• Comfortable adapting to changing situations and solving challenges in a dynamic environment.
• Minimum 32 hours availability weekly, including evenings, weekends and holidays.

Responsibilities

• Tailor solutions and enhance the retail experience by matching customer needs to Rogers and Fido products.
• Sales delivery: identify opportunities and drive toward sales targets.
• Engage customers via inbound/outbound calls or texts to grow sales and retention.
• Promote the Rogers and Fido brands in-store and at local community events.

Skills

Customer service

Communication

Upselling

Sales targets

Adaptability

Job description

Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

What Is In It For You

• Uncapped commissions and a competitive compensation package
• Up to 50% employee discounts on Rogers and Fido services
• Comprehensive health benefits, parental leave top‑up, mental health coverage, and EFAP
• Wealth programs RRSP, TFSA, pension plans, and company‑matched share purchase options
• Inclusive culture with strong diversity and equity-focused employee resource groups

What You Will Be Doing

• Tailoring Solutions Enhance the retail experience in our stores, providing best in class service by connecting with customers and matching their needs to our wireless, internet, TV, home phone, and Mastercard products
• Sales Delivery Finding opportunities, anticipating customer needs, and delivering on sales targets.
• Customer Engagement Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention
• Brand Promotion Representing Rogers and Fido brands in-store and at local community events.

What We’re Looking For

• Experience developing strong connections with customers and team members through clear, effective communication that drive positive outcomes and support team and business goals.
• Ability to deliver against sales targets through exceptional customer service, strong product knowledge, customer focused upselling, consistently contributing to overall store performance
• You can quickly adjust to changing situations and find solutions to unexpected challenges in a dynamic environment.
• You can provide minimum 32 hours availability weekly, including evenings, weekends, and statutory holidays to meet customer demand and maintain strong performance results during peak times.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. Previous employment verification may be required depending on the role.

• Schedule Part time
• Shift Variable
• Length of Contract Not Applicable (Regular Position)
• Work Location 267 Suneeker Ave, Unit #114 (5841), Innisfil, ON
• Travel Requirements Up to 100%
• Background Check(s) Required Canadian Criminal Record Check

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.