Sales Associate

COS; Toronto; Presencial; CAD 22.000 - 31.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

25% staff discount

HIP incentive program

Birthday paid

Employee Assistance Program

Voluntary benefits

Descripción de la vacante

COS is seeking a Sales Advisor in Toronto to greet customers and embody the heart of our brand. You will provide warm, high-level service on the shop floor, assist at the cash desk, manage fitting rooms, and ensure stock is replenished and merchandised to standards.

Previous retail experience is preferred but not required; candidates who are eager to learn and can work varied hours including evenings and weekends will thrive in our team. This is a part-time position in Canada.

Formación

• Customer-focused and committed to excellent service.
• Adaptable and responsive to changing priorities.
• Proactive and able to take initiative with quality.
• Clear communicator with active listening skills.
• Open to feedback and growth opportunities.
• Passionate about the COS brand and collection.
• Willing to work varied hours, including evenings and weekends.

Responsabilidades

• Greet customers and provide high-level service on the shop floor.
• Assist at the cash desk, fitting rooms and throughout the store.
• Process deliveries, replenish stock and merchandise garments.
• Collaborate with team to create welcoming shopping experiences.
• Support brand storytelling and proactive customer engagement.

Conocimientos

Customer focus

Adaptability

Proactivity

Communication

Eagerness to learn

Brand enthusiasm

Schedule flexibility

Descripción del empleo

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Job Description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done with quality.
• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

Preferable but not mandatory

• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc

Additional Information

• This is Part-Time
• Compensation: $19.00

Benefits:

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here.

In addition to this, Canada based colleagues also receive:

• 25% Staff Discount
• Birthday paid
• Employee Assistance Program
• Plus, additional Voluntary Benefits.

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

All your information will be kept confidential according to EEO guidelines.