Store Manager

COS; Montreal (administrative region); In loco; CAD 75.000 - 84.000; Tempo pieno

Vantaggi offerti da questo lavoro

25% Staff Discount across H&M Group

H&M Incentive Program (HIP)

RRSP Program

Vacation/Wellness, Holiday, Parental

Life & Disability Insurance

Employee Assistance program (EAP)

Employee Referral Bonus

Descrizione del lavoro

COS in Montreal is seeking a Store Manager to own store performance, lead a dynamic team, and deliver exceptional customer experiences that drive sales and profitability. You will balance front‑of‑house energy with back‑end operations, recruit and onboard talent, and ensure compliance and visual standards while fostering an inclusive, high‑performance culture.

The position is full-time, 40 hours per week, with compensation in the CAD range of $74,841–$84,203 and a local contract.

Competenze

• Customer-centric mindset with proven retail-wide impact on performance.
• Strong commercial awareness and ability to align objectives with customer needs.
• Ability to lead multiple teams and store leaders in fast-paced retail.
• Willingness to learn, take feedback, and grow professionally.
• Clear, empathetic communicator who can guide teams and operations.
• Experience coaching and developing others for individual growth.
• Resilience and flexibility to adapt to changing priorities while upholding standards.
• Deep understanding of store operations, compliance, and merchandising.

Mansioni

• Drive exceptional customer service by guiding the store team to deliver personalized styling and memorable in-store experiences.
• Interpret sales data to drive performance and own the store’s commercial success.
• Inspire and lead a team of managers, visual merchandisers, and sales advisors to exceed service and operational standards.
• Manage recruitment and onboarding processes for new team members.
• Identify high-potential individuals and create development plans for career growth.
• Oversee store operations including compliance and visual merchandising to maintain efficiency and standards.
• Foster a positive, inclusive, and motivating work environment where people thrive.

Conoscenze

Customer-focused

Business acumen

Team leadership

Excellent communication

Coaching & development

Adaptability & flexibility

Operational excellence

Descrizione del lavoro

As the Store Manager, you’ll take full ownership of your store’s performance, with a strong focus on creating exceptional customer experiences that drive both sales and profitability. Your leadership will be the heartbeat of the store - guiding, inspiring, and empowering your team to deliver operational excellence and outstanding service.

By balancing front‑of‑house energy with behind‑the‑scenes efficiency, you’ll cultivate a vibrant, customer‑first environment where every detail contributes to success. Through your strategic mindset and people‑first approach, you’ll ensure the store not only meets its goals but becomes a destination that customers love to return to.

Key Responsibilities

• Driving exceptional customer service by guiding the store team to deliver personalized styling advice, expert product knowledge, and a memorable in‑store experience
• Interpreting sales data to drive performance and taking ownership of the store’s commercial success
• Inspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards
• Managing recruitment processes and ensuring effective onboarding and training for all new team members
• Identifying high‑potential individuals and creating tailored development plans to support their career growth
• Managing all aspects of store operations—including compliance and visual merchandising—to ensure operational efficiency and uphold high standards of excellence
• Fostering a positive, inclusive, and motivating work environment where people thrive

Qualifications

• Customer‑Focused: A strong customer‑centric mindset, with a proven track record from past retail experience of leveraging customer feedback to inform business decisions and drive performance
• Business Acumen: Strong commercial awareness and a deep understanding of the broader retail landscape/KPI’s, with a proven ability to align business objectives with evolving customer needs
• Team Leadership: Proven ability to lead teams / other leaders in fast‑paced retail environments, consistently delivering high standards of customer service while driving sales and profitability
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: A clear, confident, and empathetic communicator, Strong in engaging with both customers and teams, while effectively conveying operational direction and articulating broader long terms goals /vision.
• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
• Adaptability & Flexibility: Responsive to shifting priorities, with the agility to embrace new opportunities and the openness to consider diverse perspectives when making decisions and future plans.
• Operational Excellence: Strong understanding of store operations, compliance/security issues, and retail standards, with experience in leading and training teams.

Additional Information

• This is a Full Time position with a contract of 40 hours a week.

Compensation: $74,841- $84,203

Please note this position is offered on a local contract, therefore you should have the legal right to work in the Canada before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands - available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here .

• RRSP Program
• 25% Staff Discount
• Vacation/Wellness, Holiday, and Parental Pay
• Life & Disability Insurance
• Employee Assistance program (EPA)
• Employee Referral Bonus

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process - ensuring our workforce reflects the richness of the communities we serve.

All your information will be kept confidential according to EEO guidelines.