Sales Associate

COS; Vancouver; On-site; CAD 20,000 - 29,000; Part time

Benefits offered by this job

Staff discount 25%

Incentive program HIP

Career development opportunities

Global brand exposure

Job summary

COS in Vancouver is seeking a friendly Sales Associate to greet customers and embody the heart of our brand. You will provide high-level service from conversation to checkout, assist with fitting rooms, and help with deliveries, stock replenishment, and shop-floor merchandising.

Previous retail experience is nice to have but not mandatory. This part-time role includes a 25% staff discount and opportunities to grow within a global fashion group.

Qualifications

• Customer-focused and committed to delivering excellent service.
• Adaptable to changing priorities and customer requests.
• Proactive and driven to take initiative with quality.
• Clear communicator who listens to understand customers.
• Open to feedback and growth opportunities.
• Passion for the COS brand and collection.

Responsibilities

• Greet customers and provide high-level service at every touchpoint.
• Assist at cash desk, fitting rooms and throughout the shop floor.
• Process deliveries, replenish stock and merchandise latest garments.
• Create welcoming experiences and guide customers through their journey.
• Collaborate with team to uplift and inspire shoppers.

Skills

Customer-focused

Adaptable and flexible

Action-oriented

Strong communicator

Eager to learn

Brand enthusiast

Schedule flexibility

Job description

COS offers a wardrobe ofready-to-wear,and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship,innovationand compelling fashion movements.

Job Description

As the Sales Associate, youare thefriendly face that greet our customers and embodythe heart of our brand.

You'llhave the opportunity to provide customers with high-level service at every turn. From initiating conversations toassistingat the cash desk, fitting rooms and throughout the shop floor,you'llplay a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishingstockand merchandising the latest garments on the shop floor.

Your roleisessential in creating welcoming experiences thatshowcasethe best ofour brand. With warmth and enthusiasm,you'llguide our customers through their journey, offering genuineassistanceand proactive service to uplift and inspire. Together, in collaboration with your team,you’llcreate moments that matter.

Whilepreviousexperience in customer service and familiarity withfabricsare nice to have,they'renot mandatory.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible:Adaptable and responsive to changing priorities and customerrequests.
• Action-oriented: Proactive and driven to take initiative and get things donewith quality.
• Strong communicator:You have a genuine interest in people, communicateclearly, and actively listen to understandothersperspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

Preferable but not mandatory

• Understandingof store operations & customer service skills frompreviousretail experience
• Confident in offering customers advice on fashion trends, materials, sizingetc...

Additional Information

• This is aPart Time Position
• Compensation ($18.00)

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here .

In addition to this Canada based colleagues also receive:

• 25% Staff Discount
• Clothing Allowance
• Employee Assistance Program
• Holiday and Birthday Pay
• Plus, additional Voluntary Benefits.

Inclusion & Diversity

COS is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

All your information will be kept confidential according to EEO guidelines.