COS Supervisor

BoF Careers; Mississauga; Vor Ort; CAD 34.000 - 37.000; Vollzeit

Benefits dieser Stelle

Health & Dental Coverage

RRSP Program

25% Staff Discount

Vacation/Wellness, Holiday, and Parity

Life & Disability Insurance

Employee Assistance program

Employee Referral Bonus

Zusammenfassung

H&M Group Canada in Mississauga is seeking a dedicated Supervisor to elevate the in-store experience. You will lead by example, open/close responsibilities, support management, and energize a team to deliver authentic, personalized service.

You will analyse sales data with leadership to drive performance, maintain store standards, and act as a brand ambassador in every customer interaction. A customer-focused, proactive communicator with flexible hours is ideal.

Qualifikationen

• Experience in retail/hospitality with store operations knowledge.
• Customer-focused with commitment to excellent service.
• Genuine interest in products and ability to share enthusiasm.
• Adaptable to changing priorities and customer requests.
• Proactive and driven to take initiative.
• Excellent communication and listening skills.
• Open to feedback and development opportunities.
• Comfortable working evenings, weekends, and holidays.

Aufgaben

• Deliver exceptional customer experiences with styling advice and product knowledge.
• Manage store opening and closing procedures and support leadership.
• Interpret sales data and collaborate with leadership to improve performance.
• Lead and motivate a team of sales associates to maintain service standards.
• Oversee daily operations including delivery, replenishment and floor coverage.

Kenntnisse

Retail experience

Customer-focused

Product passion

Adaptable

Proactive

Strong communicator

Willing to learn

Flexible hours

Jobbeschreibung

Job Description

As a Supervisor, you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With your strong organizational and communication skills, you will energise and drive the team to create a shopping journey for our customers that are authentic, personalized, and engaging.

Company Description

As a Supervisor, you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With your strong organizational and communication skills, you will energise and drive the team to create a shopping journey for our customers that are authentic, personalized, and engaging.

Key Responsibilities

• Delivering an excellent customer experience through expert styling advice, good product knowledge, and an engaging store environment
• Taking responsibility for store opening and closing procedures, while providing support to the wider management team as needed
• Interpreting sales data and collaborating with store leadership to optimize the commercial performance of the store
• Leading and inspiring a team of sales assistants to consistently uphold exceptional service standards
• Overseeing day-to-day store operations such as delivery, replenishment and shop floor cover to ensure efficiency, compliance, and excellence
• Acting as a brand ambassador, embodying the company's values and ensuring every customer interaction is memorable and meaningful

Qualifications

• Previous experience in retail / hospitality, with a good understanding of store operations, including opening and closing procedures and stock delivery processing.
• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done.
• Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Comfortable working varied hours, including evenings, weekends, and holidays.

Additional Information

• This is a Full Time position with a contract of 32-40 hours a week.

We do not use artificial intelligence or automated tools to screen applications or review CVs. All applications are reviewed by our Talent Acquisition team.

Compensation

$25.20-$26.46

Benefits

We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here .

In Addition To This Canada Based Colleagues Also Receive

• Health & Dental Coverage
• RRSP Program
• 25% Staff Discount
• Vacation/Wellness, Holiday, and Parental Pay
• Life & Disability Insurance
• Employee Assistance program (EPA)
• Employee Referral Bonus

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

All your information will be kept confidential according to EEO guidelines.