Floor Manager

Kibbi; Toronto; On-site; CAD 56,000 - 60,000; Full time

Benefits offered by this job

Health & Dental Coverage

RRSP Program

25% Staff Discount

Vacation/Wellness, Holiday, Parental

Job summary

COS is seeking a Floor Manager in Canada to lead a store team and elevate the customer experience. You will drive service standards, coach Sales Advisors, and ensure smooth daily operations that reflect the COS brand ethos.

You will work with a dedicated team on a 40-hour full-time schedule, leading by example, and ensuring assessments of KPIs guide performance improvements. This role emphasizes teamwork, training, and brand stewardship.

Qualifications

• Retail fashion experience preferred.
• Customer-focused service mindset with the ability to lead by example.
• Willingness to learn and develop professionally.
• Strong communication, adaptable and flexible to shift schedules.
• Analytical understanding of retail KPIs and performance drivers.

Responsibilities

• Deliver high-level customer service with styling advice and product knowledge.
• Analyze sales data and collaborate with Store Manager to improve department performance.
• Lead and motivate Sales Advisors to maintain service and presentation standards.
• Support recruitment, onboarding, and training for new team members.
• Identify talent and contribute to development plans for team progression.
• Oversee daily operations aligning with brand standards and efficiency.
• Act as brand ambassador, delivering top customer experiences on the floor.
• Step in as Store Manager when required to ensure leadership continuity.

Skills

Store operations

Customer service

Product passion

Learning mindset

Communication

Adaptability

Flexible hours

Analytics

Job description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Job Description

As a Floor Manager, you’re be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose-setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyze sales data and collaborate with the Store Manager to maximize department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Qualifications

• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Comfortable working varied hours, including evenings, weekends, and holidays.
• Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.

Preferable but not mandatory

• Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
• Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.

Additional Information

• This is a Full-Time position with a contract of 40 hours a week.

Compensation: $56,160- $60,171

Please note this position is offered on a local contract, therefore you should have the legal right to work in the Canada before applying.

Benefits

• Health & Dental Coverage
• RRSP Program
• 25% Staff Discount
• Vacation/Wellness, Holiday, and Parental Pay
• Life & Disability Insurance
• Employee Assistance program (EPA)
• Employee Referral Bonus

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

All your information will be kept confidential according to EEO guidelines.