Sales Associate

Staples Canada; Ottawa; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Associate Discount

Flexible Benefit Plans

Group RRSP Program

Learning and Development Programs

Associate Recognition Programs

Job summary

Staples Canada in Ottawa is seeking a friendly retail associate to deliver outstanding customer service and engage customers with tailored product recommendations. You will help drive sales across furniture, technology and supplies while maintaining store standards and executing merchandising plans.

Join a team that values collaborative work, flexibility, and growth opportunities, with benefits that support your development and caregiver needs.

Qualifications

• 3 months to 1 year of retail experience preferred.
• Strong customer service and communication skills.
• Ability to work collaboratively in a team.

Responsibilities

• Deliver outstanding customer service and drive sales across departments.
• Handle POS transactions including shipping and marketing tools.
• Set and achieve sales and margin goals with store leaders.
• Ensure store merchandising, signage standards and clean presentation.
• Maintain a safe, clean store environment and adhere to policies.

Skills

Strong customer service

Communication skills

Team collaboration

Job description

Some of what you will do

• Deliver exceptional customer service and enhance customer engagement and satisfaction.
• Drive sales in the furniture, technology and supplies areas of the store.
• Set and achieve sales and margin goals with store leaders.
• Ensure operational excellence and uphold store brand standards.
• Support all merchandising and signage standards including planograms and stocking.
• Maintain Health & Safety, Asset Protection, and Privacy Policies.

Specifically, you will

• Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs.
• Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
• Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
• Maintain a clean and safe store environment by performing tasks like dusting, front-facing products, and ensuring demo units are clean and functional.

Some of what you need

• 3 months to 1 year of prior retail experience (preferred).
• Strong customer service and communication skills.
• Ability to work collaboratively in a team environment.

Some of what you will get

• Associate Discount
• Flexible Benefit Plans
• Group RRSP Program
• Learning and Development Programs
• Associate Recognition Programs