Sales Associate

Caivan Development Corporation; Ottawa; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Industry Leading Wages

Paid Operations Shutdown

Complimentary Daily Lunch Program

Life Insurance where applicable

Group Benefits & Perks (Goodlife &Bell

Mobile)

ADP HR Portal access

Bi-Weekly direct deposit

Job summary

Caivan Development Corporation is seeking a Sales Associate in Ottawa to welcome homebuyers and guide them through the purchase journey with professionalism. You will assist Sales Consultants, manage inquiries, and help coordinate deal packages, APS signing, and timelines.

The role emphasizes customer service excellence, organization, and strong communication, with opportunities to participate in sales campaigns and lead generation on a busy residential site.

Qualifications

• 2+ years of customer-facing, in-person service experience
• Valid driver’s license and access to a reliable vehicle
• Proficiency with Microsoft Office Suite
• Post-secondary education in Sales, Marketing, or related field is an asset

Responsibilities

• Welcome customers and create a warm, hospitality-driven first impression
• Respond to inquiries via phone, email, and in person
• Guide customers through the homebuying process and explain APS, timelines, and docs
• Prepare and coordinate deal packages, APS signing, deposits, and legal documents
• Maintain CRM and track deal progress
• Collaborate with legal, mortgage, and internal teams to ensure smooth flow
• Assist in launching sales campaigns and lead generation
• Open/close the sales floor and ensure displays are tour-ready
• Maintain refreshment area and provide beverages to visitors

Skills

Customer service excellence

Communication

Organization

Time management

Growth mindset

Weekend work

Bilingual EN-FR

Education

Post-secondary education in Sales/Marketing

Tools

Microsoft Office Suite

Job description

Are you passionate about delivering an exceptional customer experience and supporting a dynamic Sales Team? Join us as aSales Associate and play a key role in guiding homebuyers through their purchase journey with professionalism and precision.
As a Sales Associate, you’ll work closely with our Sales Consultants to ensure every customer interaction is seamless, informed, and positive. This role blends top-notch customer service, administrative accuracy, and sales process support to create an outstanding homebuying experience.

Does the following describe you?

Passionate about creating exceptional customer experiences

Enthusiastic and eager to learn

Results-driven with a positive attitude

Detail-oriented

Professional and confident

Warm, approachable, and engaging

Why Caivan?

Industry Leading Wages

Paid Operations Shutdown (in addition to Paid Vacation Days, subject to operational requirements)

Complimentary Daily Lunch Program

Life Insurance where applicable

Group Benefits & Perks (including Goodlife & Bell Mobile)

Use of ADP (HR Portal) – easily access your employee information, paystubs & schedule time off

Bi-Weekly Payments directly to your bank account

To be considered for this role, candidates must have:

• A passion & enthusiasm for providing outstanding Customer Service
  • A minimum of 2+ years of experience delivering exceptional client service in a customer-facing, in-person role
• Valid Driver’s License and access to a reliable vehicle
• Proficiency with Microsoft Office Suite
• Post-Secondary Education in Sales, Marketing, or a related field is considered an asset

Exceptional Skills Required

• Customer Service Excellence - You genuinely enjoy helping people. Every customer who walks through the door feels welcomed, heard, and excited to begin their homebuying journey.
• Communication That Connects - Whether you're answering questions in person, over the phone, or by email, you communicate with confidence, professionalism, and warmth.
• Organization & Attention to Detail - You thrive on keeping deals, documents, and timelines organized because you know the little details make a big difference.
• Time Management - You can juggle multiple customers, competing priorities, and changing deadlines without breaking a sweat (or missing a follow-up).
• Growth Mindset - You're eager to learn, embrace feedback, and continuously grow your knowledge of Sales Operations & the homebuilding industry.
• Weekend Warrior - Weekends are when the magic (and the sales) happen - so yes, you’ll be working them
• Bilingual (English & French) - An asset that helps us create an even better experience for more of our customers

Key Responsibilities

Customer Experience

• Welcome customers and create an exceptional first impression by providing a warm, hospitality-driven experience
• Promptly responding to inquiries (via phone, email, and in person)
• Guide customers through the homebuying process, clearly explaining the following:
  • Details of The Agreement of Purchase and Sale (APS)
  • Homebuying timelines & key dates
  • Documentation requirements
• Prepare, review, and coordinate deal packages, APS signing, deposits, and legal documentation
• Maintain accurate CRM, track deal progress, and proactively identify potential issues
• Collaborate with legal, mortgage, and internal Teams to ensure a smooth deal flow and customer journey
• Assist in launching Sales Campaigns and manage lead generation efforts

Operations

• Support Sales campaigns, Lead generation, and stay current on incentives, site plans, inventory, and pricing
• Open, close, and maintain the Sales Floor each day, conduct safety checks, maintain tour-ready displays, restock customer‑facing areas and ensure the space is pristine for visitors
• Maintain refreshment area
  • Prepare and serve beverages & light refreshments for every visitor, creating a warm, hospitality‑driven experience

We thank all applicants for their interest. We carefully review all applications and will contact candidates whose skills, experience, and qualifications most closely align with the requirements of the position.

We are committed to providing an inclusive recruitment process. If you require accommodation at any stage of the selection process, please contact Human Resources and we will work with you to meet your needs.

This position is available due to a new vacancy.