Sales Associate

Cascadialiquor; Colwood; On-site; CAD 22,000 - 33,000; Part time

Job summary

Cascadia Liquor Royal Bay is seeking a part-time Sales Associate to craft memorable guest experiences and guide customers to beverage choices. The role emphasizes excellent service, cleanliness, and a positive attitude in a busy store environment.

Responsibilities include inventory management, cash handling, and ensuring ID checks comply with BC regulations. This position requires evening/ weekend availability and a starting wage of 20.35 CAD per hour plus tips.

Qualifications

• Cash handling experience in retail, hospitality, or food services.
• 1+ years of experience in customer service with a focus on guest satisfaction.
• Pro-active product knowledge to assist guests confidently.
• Ability to lift 25kg repeatedly and stay active during shifts.
• Serving It Right certification and must be at least 19 years old.
• Knowledge of wine, beer and/or spirits is an asset.
• Assets: BC Wine Ambassador Level 1, WSET, Cicerone, Whiskey and Gin Ambassador.

Responsibilities

• Make guests happy and promote a welcoming environment while upholding service standards.
• Bring a positive, collaborative, and hardworking attitude each day.
• Learn Cascadia products to better connect with guests through recommendations.
• Manage inventory with attention to organization, display, and stocking.
• Keep the store clean and well-organized.
• Operate the cash register and handle transactions accurately.
• Ensure compliance with BC laws on alcohol sales and ID checks.
• Be part of a team of high achievers who care about customer experience.

Skills

Cash handling

Customer service

Product knowledge

Teamwork

Ability to lift 25kg

ID check/age compliance

Job description

Cascadia Liquor Royal Bay - Sales Associate Part-time

Job Overview

As a Sales Associate, you will create memorable and positive experiences for our guests while guiding them to find their favorite beverage products. You'll get to work in a fun store environment where you'll have the opportunity to learn new things and build positive relationships every day. Our Sales Associates are committed to providing excellent customer service, upholding a high standard of cleanliness, and bringing a positive attitude to work.

Position Details

16-24 hours per week. Evening and weekend availability is required.

Compensation

Starting at $20.35 per hour + tips.

Key Responsibilities

• Making guests happy and promoting a helpful and welcoming environment to ensure they arrive and leave with great impressions while delivering on our service standards.
• Bringing your positive, collaborative and hardworking attitude to work each day.
• Learning about Cascadia products to better connect with our guests by making excellent recommendations.
• Managing inventory with an eye for organization, display, and stocking of products.
• Keep the store clean and well-organized.
• Operate the cash register, handle financial transactions accurately and responsibly.
• Ensure full compliance with British Columbia's legal regulations concerning the sale of alcohol. This includes verifying the age of guests by checking IDs, especially under our 'ID under 30' policy, where IDs are checked for any guests who appears to be under 30 years old to confirm they meet the legal age requirement for alcohol purchases.
• Being part of a team of high achievers who genuinely care about the customer experience and the company they are representing.

Education, Skills and Qualifications

• Cash handling experience in retail, hospitality, or food services.
• 1+ years of experience in customer service with a demonstrated ability to exceed guest expectations and respond to guests and colleagues with kindness and respect.
• Demonstrated initiative to be pro-active in product knowledge to serve guests in a confident manner.
• The ability to lift 25kg repeatedly and stay physically active throughout the shift as well as work in a cold storage environment.
• Serving It Right certification (and must be at least 19 years of age).
• Knowledge of wine, beer and/or spirits is considered an asset.
• The following certifications are considered an asset:
• o BC Wine Ambassador Level 1
• o WSET (1,2, or 3)
• o Cicerone
• o Whiskey and Gin Ambassador

The Truffles Group is an equal opportunity employer. Should you require accommodation during the recruitment process, please reach out to Izabelle Régis, Recruitment and People & Culture Coordinator at [e-mail].