Sales Assistant

EMSL CANADA INC; Calgary; On-site; CAD 65,904,000 - 74,390,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k)

Paid time off

Holiday pay

Flexible spending account

Job summary

EMSL CANADA INC is seeking a Sales Assistant in Calgary, AB. The role focuses on delivering strong customer service, handling inquiries, and supporting Account Managers with appointments and lead generation.

The ideal candidate will have a background in customer service, the ability to learn quickly, and experience using CRM systems and order platforms. Position is full-time with benefits and on-site work in Calgary.

Qualifications

• High school diploma or equivalent.
• Two years work experience.
• Experience with high volume customer service.
• Proficient with client CRM databases and shopping cart systems.

Responsibilities

• Assist with incoming and follow-up outbound phone calls and emails to/from customers.
• Troubleshoot client issues related to due dates, reports, pricing, invoices, scheduling.
• Arrange/set up client or prospect appointments for Account Manager.
• Generate and qualify leads by outbound calls to prospects.
• Data entry and maintenance of hotlists, communications, documents in our CRM program.

Job description

Job Details

Job Location: Calgary, AB T2A 1X2
Position Type: Full Time
Salary Range: $23.00 Hourly

EMSL is seeking a Sales Assistant in Calgary, AB. The ideal candidate has a customer service background and the ability to learn quickly and work with complex systems.

Essential Duties & Responsibilities

• Assist with incoming as well as follow up outbound Phone Calls and emails to/from customers
• Trouble shooting client issues related to due dates, reports, pricing, invoices, scheduling, etc.
• Arrange/set up client and/or client prospect appointments for Account Manager
• Generate and qualify leads by placing outbound calls to qualified prospects
• Data Entry and maintenance of hotlists, communications, documents in our CRM Program
• Create /send follow up marketing materials and/or sales proposals/quote

Qualifications & Requirements

• High school degree or equivalent
• Bachelor's degree in Science or Business preferred, but not required
• Authorization to work in Canada indefinitely without restriction or sponsorship
• Two years work experience required
• Experience with high volume customer service
• Ability to interface with clients and foster current and new relationships
• Must have excellent phone etiquette
• Science knowledge/background is a plus but not required
• Must be able to prioritize work assignments and work in fast paced setting
• Must be proficient in computer systems for Client Relationship Management Databases (CRM) and Shopping Cart Order Systems
• Must have excellent communication (written and verbal)
• Willingness to learn and ability to multi-task

Hours

Position is full time, Monday to Friday 8:30 a.m. to 5:00 p.m.

Candidates currently living within a commutable distance of Calgary, AB are encouraged to apply

EMSL offers full time benefits: medical, dental, 401(k), voluntary benefits, paid time off, holiday pay, flexible spending account. The pay rate for this position is $23.00 per hour.

To find out more about EMSL Analytical, Inc. please visit our website at: www.emsl.com

EOE including Veterans and Disabled