Sales and Rental Associate / Account Services Representative

Long & McQuade Musical Instruments; London; On-site; CAD 36,000 - 54,000; Full time

Job summary

Long & McQuade Musical Instruments in London, ON is seeking a Sales and Rental Associate / Account Services Representative to assist customers with buying and renting instruments and gear. You will identify individual needs and match them with the right products and services, then demonstrate features and benefits to customers.

Engage by answering calls, following up on orders, and maintaining up-to-date knowledge of products and policies.

Qualifications

• Must be a musician who plays at least one instrument.
• Must be able to work weekdays, weeknights and weekends.
• Excellent verbal communication skills.
• Excellent interpersonal, communication and negotiation skills.
• Positive attitude and steady composure.
• Proven strong work ethic and commitment.
• Ability to provide high level of customer service, in-store and over the phone.
• Must be able to work in fast-paced environment.

Responsibilities

• Help our customers through the selling and renting of musical instruments and gear.
• Define the individual needs of every customer and match those needs with our products and services.
• Demonstrate recommended products to customers and explain their features and benefits.
• Answer telephone calls in a timely and professional manner.
• Follow up on product orders with customers and suppliers.
• Maintain in-depth and current knowledge of our products, policies and procedures.
• Attend weekly staff meetings and periodic training sessions.
• Merchandise store to create an inviting environment for customers to shop.
• Participate in store maintenance, warehouse duties, and other related tasks.
• Credit approvals for term and balance forward accounts.
• Assist customers inquiring about their accounts and rents.
• Locate new contact information for credit customers.

Skills

Musician

Customer service

Communication

Negotiation

Organization

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Title

Sales and Rental Associate / Account Services Representative

Department

All Departments

Hours

Full-time permanent

Availability Required

Weekdays, Weeknights & Weekends

Location

20 Meg Drive

London South, ON

Job Description

• Help our customers through the selling and renting of musical instruments and gear
• Define the individual needs of every customer and match those needs with the right combination of our products and services
• Demonstrate recommended products to customers and explain their features and benefits
• Answer telephone calls in a timely and professional manner
• Follow up on product orders with customers and suppliers
• Use our common sense approach with customers to troubleshoot and solve problems
• Maintain in-depth and current knowledge of our products, policies and procedures
• Attend weekly staff meetings and periodic training sessions
• Merchandise store to create an inviting environment for customers to shop
• Participate in store maintenance, warehouse duties, and other related tasks
• Collection of accounts receivable, outstanding rentals, and bad debts
• Credit approvals for term and balance forward accounts
• Credit approvals for consumer and commercial account rentals
• Assist customers inquiring about their accounts and rents
• Locate new contact information for credit customers
• Perform sundry account maintenance
• Registration of accounts through Personal Property Registry
• Work with Equifax reports and their reporting criteria
• Work with Small Claims Courts system
• Provide regular status reports to the Store Manager
• Provide monthly status reports to the Account Services Regional Manager

Job Requirements

• Must be a musician who plays at least one instrument
• Must be able to work weekdays, weeknights and weekends
• Excellent verbal communication skills
• Excellent interpersonal, communication and negotiation skills
• Positive attitude and steady composure
• Proven strong work ethic and commitment
• High levels of energy and enthusiasm
• Ability to provide a high level of customer service, both in-store and over the phone
• Ability to excel in a fast-paced environment
• Ability to recommend solutions in a confident and assertive manner
• Good organizational skills and attention to detail
• Previous experience in retail or sales is an asset
• Must be able to work weekdays, weeknights and weekends
• Ability to take initiative and work independently
• Ability to lift and carry large boxes
• Ability to take ownership of tasks and follow them through to resolution
• Basic knowledge of Microsoft Office (Excel, Word, Outlook)
• Experience with consumer credit and collections an asset