SaaS Technical Support Specialist

BIS Safety Software; Toronto; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

ESOP

Medical, dental, and vision

Life insurance

Disability insurance

Health spending account

Flexible working hours

On-the-job training

Free on-site parking

Job summary

BIS Safety Software is seeking a Software Support Representative to be the first point of contact for customers, providing knowledgeable technical support and ensuring they get the most out of our software. You will solve problems, build strong relationships, and deliver positive experiences in a fast-paced, collaborative environment.

You should have at least 2 years of customer service experience, strong computer skills, and a knack for learning new software quickly, with excellent listening

Qualifications

• Minimum of 2 years of experience delivering exceptional customer service.

Responsibilities

• Deliver exceptional technical support to customers via phone and email.
• Build trusted relationships with customers through friendly, knowledgeable support.
• Troubleshoot software issues and guide customers through best practices.

Skills

Customer service

Problem solving

Learning software

Listening skills

Communication skills

Detail oriented

Microsoft Word

Microsoft Excel

Education

N/A

Tools

MS Office

Job description

BIS Safety Software is seeking a Software Support Representative to be the first point of contact for customers, providing knowledgeable technical support and ensuring they get the most out of our software. You will solve problems, build strong relationships, and deliver positive experiences in a fast-paced, collaborative environment.

You should have at least 2 years of customer service experience, strong computer skills, and a knack for learning new software quickly, with excellent listening