Technical Product & Implementation Specialist

Socket.dev; Ottawa; On-site; CAD 75,000 - 90,000; Full time

Benefits offered by this job

401K matching

Full benefits

Paid PTO

Career development opportunities

Travel/relocation opportunities

Job summary

BCES Global is seeking a Technical Product & Implementation Specialist to lead onboarding, configuration, demonstrations, and frontline support for our SaaS platform. You will own client implementations, ensure platform standards, and drive successful adoption across North American clients.

The ideal candidate holds a Bachelor’s degree in IT/EE/CS, 3–5+ years in software implementation or technical client-facing roles, PMP certification, and proven training delivery.

Qualifications

• Bachelor's degree in IT/EE/CS or related field.
• 3–5+ years in software implementation or technical client-facing roles.
• Proven project management experience with budgets and milestones.
• PMP Certification.
• Experience delivering group training sessions.

Responsibilities

• Lead full-cycle platform implementations for new clients.
• Configure client instances including procedures, asset classes, forms, and equipment setups.
• Maintain platform configuration standards and ensure consistency across accounts.
• Serve as the primary point of contact for platform users.
• Provide front-line customer support and troubleshoot user issues.
• Escalate platform bugs or technical issues to the development team when needed.
• Conduct software demonstrations for prospective clients.
• Support sales discussions by showcasing key platform workflows and capabilities.
• Deliver user training sessions (remote or on-site).
• Develop onboarding materials and user guides.
• Support clients in adopting and optimizing the use of the platform.
• Collect customer feedback and translate insights into feature requests.

Skills

Client-facing skills

Project management

Communication skills

Training delivery

Problem solving

PMP Certification

Education

Bachelor's degree in information technology, Electrical Engineering, Computer Science, or related field

Job description

WHO WE ARE

BCES Global is a North American electrical contracting platform delivering safe, reliable, and high-quality power-system services across industrial, commercial, utility, and mission‑critical environments. We combine deep local expertise with enterprise‑level resources to support grid reliability, system upgrades, predictive maintenance, and emergency response across Canada and the US.

WHAT WE OFFER

• 401K with 7% (US) / 5 % RRSP (CA) matching and immediate vesting
• 100% employer paid benefits
• Paid PTO
• Career development and advancement opportunities
• Travel and relocation opportunities throughout the larger organization

WHAT WE NEED

We are seeking a Technical Product & Implementation Specialist to be the primary customer-facing expert responsible for leading product operations related to our SaaS platform. This role manages client onboarding, training, configuration, demonstrations, and front-line support. The Specialist plays a key role in customer success, ensuring users adopt and effectively utilize the platform.

WHAT YOU WILL DO

Platform Implementation & Configuration

• Lead full-cycle platform implementations for new clients.
• Configure client instances including procedures, asset classes, forms, and equipment setups.
• Maintain platform configuration standards and ensure consistency across accounts.

Customer Support & Success

• Serve as the primary point of contact for our platform users.
• Provide front-line customer support and troubleshoot user issues.
• Escalate platform bugs or technical issues to the development team when needed.

Product Demonstrations & Sales Support

• Conduct software demonstrations for prospective clients.
• Support sales discussions by showcasing key platform workflows and capabilities.

Training & Onboarding

• Deliver user training sessions (remote or on-site).
• Develop onboarding materials and user guides.
• Support clients in adopting and optimizing the use of the platform.

Product Feedback & Development

• Collect customer feedback and translate insights into feature requests.
• Collaborate with internal stakeholders and developers to enhance product functionality.

WHAT YOU BRING

• Bachelor's degree in information technology, Electrical Engineering, Computer Science, or related field.
• 3-5+ years of experience in software implementation or a related technical client-facing role.
• Demonstrated project management experience running concurrent customer-facing projects with budgets and milestones.
• PMP Certification.
• Experience with running group training sessions or adult learning.
• Inquisitive and self-motivated with exceptional problem-solving skills.
• Strong communication and presentation skills with the ability to develop strong client relationships.
• Ability to travel throughout North America without restrictions.
• Fluent in both official languages considered is considered an asset.
• Existing knowledge of electrical engineering considered a strong asset.

This position is an existing vacancy.

Compensation will be commensurate with experience and may vary from the posted range based on a candidate’s skills, qualifications, geographic location, and the final role offered.

Compensation Range: $75,000—$90,000 CAD

BCES Global is an equal opportunity employer and is committed to inclusive, barrier‑free recruitment and selection processes. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, provincial, or local laws in Canada and the United States.

Accommodations are available upon request throughout the recruitment process in accordance with applicable accessibility and human rights legislation, including the Accessibility for Ontarians with Disabilities Act (AODA).

As part of our hiring process, BCES Global may use technology, including AI‑enabled tools, to support screening and evaluation. All hiring decisions are made fairly, with human oversight, and in alignment with our commitment to equity and compliance.