RPA Business Systems Analyst

Tata Consultancy Services; Toronto; On-site; CAD 90,000 - 110,000; Full time

Job summary

Tata Consultancy Services Canada Inc. is seeking a skilled RPA Business Systems Analyst to join our Canadian IT team in Toronto. The role focuses on provisioning RPA bots, managing access, and ensuring platform stability in a fast-paced environment.

You will monitor UiPath and Blue Prism, coordinate with stakeholders, and support secure IT operations across development, testing, and production. Strong communication and SDLC experience are essential for success.

Qualifications

• Experience in RPA platforms (UiPath/Blue Prism) and business systems analysis.
• Proven ability to manage user provisioning and access controls.
• Strong communication and stakeholder coordination within SDLC.

Responsibilities

• Assist in provisioning RPA bots across development, test, and prod.
• Manage user provisioning and service accounts in AD.
• Monitor UiPath and Blue Prism, analyze logs, resolve discrepancies.
• Perform system administration tasks and configure VMs.
• Help deploy new automation solutions and support existing ones.
• Coordinate secure access processes via Jira.
• Review workflows for IT policy and SDLC alignment.
• Oversee testing and supervise production debug sessions.
• Support day-to-day operations and escalate to L2/L3 when needed.

Skills

Business Systems Analysis

RPA

User Provisioning & Access Management

Active Directory

ACF2

Jira

SDLC Processes

System Testing & Validation

Production Support

System Administration

Strong Communication Skills

Stakeholder Coordination

Tools

UiPath

Blue Prism

Job description

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level.

TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community empowerment.

RPA Business Systems Analyst

Role Overview

• BSA with prior RPA or UiPath experience is preferred but not mandatory.
• Quick learner with strong communication skills and the ability to work in a fast-paced environment with tight deadlines.

Key Responsibilities

• Assist in the implementation and oversight of IT systems by provisioning RPA bots in development, testing, and production environments.
• Manage user provisioning, entitlement reviews, and service accounts in AD and ACF2 to support secure IT system operations.
• Monitor automation platforms (UiPath and Blue Prism), analyze logs, and resolve discrepancies to maintain platform stability.
• Perform system administration activities, including creating non-personal IDs, configuring virtual machines, granting firewall access, and enabling application access.
• Support the development, testing, and deployment of new and existing automation solutions.
• Coordinate and implement secure access processes through Jira.
• Review existing workflows and ensure alignment with internal IT policies, SDLC procedures, and user requirements.
• Oversee system testing and validation activities by supervising production debug sessions to prevent unauthorized modifications and maintain system integrity.
• Support day-to-day operations, track issues, and **escalate** unresolved or complex incidents to L2/L3 support teams for timely resolution.

Required Skills

• Business Systems Analysis
• RPA (UiPath / Blue Prism)
• User Provisioning & Access Management
• Active Directory (AD)
• ACF2
• Jira
• SDLC Processes
• System Testing & Validation
• Production Support
• System Administration
• Strong Communication Skills
• Stakeholder Coordination

Salary Range - CA$ 90,000 - CA$ 110,000 Per Year

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.