Room Service Server

Push Operations; Victoria; On-site; CAD 11,000 - 17,000; Part time

Benefits offered by this job

Free meal per shift

Comprehensive benefits package

Union pension plan

Recognition programs

Hotel discount for employees

Employee events

Learning and development opportunities

Onsite parking

Job summary

Vista 18 in Victoria, BC, is seeking a friendly food and beverage support ambassador for flexible scheduling and a solid customer-service mindset. This entry-level role covers guest-room and event service with morning and evening shifts, including weekends and holidays.

You’ll join a team at Vista 18 and Chateau Victoria Hotel & Suites, with meals, discounts, and development opportunities. Two to three shifts per week are planned, about five hours per shift, typically Monday and Tuesday

Qualifications

• Serving it Right certification or equivalent.
• Exceptional customer service skills and professionalism.
• Strong communication and teamwork abilities.
• Ability to multitask and stay energized under pressure.
• Previous food and beverage experience is a plus.

Responsibilities

• Set up, deliver and retrieve all food and beverage orders to guest rooms, suites and meeting rooms with quality service.
• Answer calls to take reservations, requests and room-service orders.
• Support the F&B team; retrieve supplies and bus tables for smooth service.
• Prepare meeting rooms and suites, including setup and catering supplies.
• Follow established procedures and policies when completing tasks.

Skills

Customer service

Communication

Teamwork

Multitasking

F&B experience

Job description

Acting as an ambassador of Vista 18 and Chateau Victoria Hotel & Suites, this food and beverage support role will have flexibility in their availability with a natural customer service ability. This position is a great entry into the food and beverage realm. Shift's can include AM and PM shifts and will include weekends and holidays.

We are currently looking to fill two to three shifts a week that are approximately five hours a day. Shifts would typically be Monday + Tuesday morning and there may occasionally be opportunities to pick up extra shifts.

We offer:

• A free meal per shift
• Comprehensive benefits package (based on hours worked) including a union pension plan
• Recognition programs - birthday, holidays and work milestone recognitions
• Employee, Friends & Family hotel discount
• Vista 18 and Clive’s Classic Lounge employee discount ~ 50%
• Other Industry discounts
• Employee events ~ Holiday and employee appreciation celebrations
• Learning and development opportunities
• Bike storage facilities, onsite parking and discounted bus pass with BC Transit - ProPASS

Responsibilities & Duties:

• Responsible for set-up, deliver and retrieve all food and beverage orders to guest rooms, hospitality suites and meeting rooms while ensuring quality service and guest satisfaction.
• Answer incoming telephone calls to take restaurant reservations, requests, inquiries and to receive and process room service orders.
• Provide constant support to the whole food and beverage team. Retrieves supplies, bussing tables and ensuring a smooth service in the restaurant.
• Thorough & detailed preparation of meeting rooms and hospitality suites including table and chair set up, catering supplies, and other specified requests.
• Follow established procedures and policies when completing tasks.

Qualifications:

• Serving it Right certification or equivalent
• Must possess exceptional customer service skills and professionalism along with a positive personality and high level of energy
• Proven communications skills and ability to work positively in a team environment and respond well to direction
• Proven ability to multitask and work well under pressure
• Previous food and beverage experience an asset