Floor Manager, Vista 18

Push Operations; Victoria; On-site; CAD 52,000 - 56,000; Full time

Benefits offered by this job

Employee dining discounts

Room rates for employees and guests

Dry-cleaning and employee purchase

Job summary

Vista 18 Restaurant & Lounge atop Chateau Victoria Hotel & Suites in Victoria seeks a Floor Manager to lead guest-focused service and daily operations. You will report to the Restaurant Manager and the Food & Beverage Manager, with a 40-hour week and availability for evenings, weekends and holidays.

Compensation ranges from $25 to $27 per hour based on experience. The ideal candidate brings supervisory experience in a comparable setting; knowledge of Silverware and OpenTable is an asset, and a

Qualifications

• Minimum one year of supervisory experience in a comparable establishment.
• Experience with Silverware and OpenTable is an asset.
• Availability for 40 hours per week including evenings, weekends and holidays.

Responsibilities

• Oversee daily restaurant and lounge operations under the Restaurant Manager and the F&B Manager.
• Lead service team to deliver guest-first experiences while upholding policies and standards.
• Assist in meeting cost and labour goals set by management.
• Engage guests and address issues related to quality, service, or ambiance.
• Develop, train, and manage staff with the management team.
• Collaborate on promotions or events and help execute on-site marketing.
• Attend operations meetings and provide feedback to improve service quality and efficiency.
• Report maintenance or equipment deficiencies promptly.
• Manage and program POS systems.
• Handle other duties or projects as required.

Skills

Team leadership

Guest service

Regulatory compliance

POS systems

Tools

Silverware

OpenTable

POS systems

Job description

Job Posting: Floor Manager – Vista 18 Restaurant & Lounge

About Us:

Perched atop the locally owned and operated Chateau Victoria Hotel & Suites, Vista 18 Restaurant & Lounge is Victoria’s only rooftop restaurant, offering guests breathtaking views alongside a locally inspired culinary experience. For over 25 years, Vista 18 has been a proud part of the Victoria culinary scene and is known for its warm hospitality, exceptional food, and relaxed upscale atmosphere. We are currently seeking a Floor Manager to support our team with passion, professionalism, and a guest-first mindset.

Reporting to:Restaurant Manager and Food & Beverage Manager

Shift Requirements:40 hours a week, must be available evenings, weekends and holidays - we are looking for someone who is available to work weekend (Friday to Sunday) evenings

Compensation:Expected wage rate is $25 - $27.00 an hour. Starting pay is based upon experience.

Main Duties Include:

• Support the Restaurant Manager and the F&B Manager in overseeing daily operations of the food and beverage outlets.
• Promote and lead the service team with the goal of providing an exceptional guest service experience while ensuring that all policies and standards are being met. This includes regulations outlined in the BC Liquor Control Act.
• Assist in meeting cost and labour goals as outlined by the management team.
• Engage guests and address any issues involving quality, service or ambiance.
• Work with the Restaurant Manager and F&B Manager in the development, training, and performance management of employees.
• Collaborate and participate in the development and execution of any promotions or events on site.
• Participate in meetings related to operations and provide feedback or suggestions to improve the quality and/or efficiency of service.
• Report to the Restaurant Manager and the F&B Manager about any maintenance or equipment deficiencies in a timely manner.
• Management and programming of POS systems.
• Other duties or projects as required.

Qualifications:

The successful candidate will have a minimum one years’ experience in a supervisory capacity in a comparable establishment and will exhibit a desire to lead a team in providing a positive experience to our guests. Previous experience with Silverware and Open table considered an asset.

We Offer:

• Employee Dining discounts (50% off Food in Vista and Clive's Classic Lounge).
• Employee, friends and family room rates.
• Dry-cleaning and an employee purchase program.
• Employee celebrations and recognitions (holiday, birthday and more).
• Opportunities for professional development and support.