Restaurant Floor Manager

Kibbi Technologies Inc.; Victoria; On-site; CAD 34,000 - 37,000; Full time

Job summary

Vista 18 Restaurant & Lounge at Chateau Victoria Hotel & Suites in Victoria, BC, is seeking a Floor Manager to lead daily service and guest experience. This full-time leadership role reports to the Restaurant Manager and F&B Manager, with a focus on team guidance and operational excellence.

You will oversee front-of-house operations, train staff, manage POS systems and cash handling, ensure health and safety standards, and participate in promotions and events while maintaining high guest

Qualifications

• Strong customer service and guest satisfaction focus.
• F&B knowledge including menu familiarity and responsible alcohol service.
• Clear, professional communication with team, management and guests.
• Experience training and mentoring front-of-house staff.
• Prior supervisory or management experience in restaurant or hotel.
• Ability to work evenings, weekends, and holidays.
• Knowledge of health, safety and sanitation standards in food service.
• Basic POS systems and cash handling proficiency.

Responsibilities

• Oversee daily operations of the food and beverage outlets.
• Lead service team to deliver exceptional guest experiences.
• Meet cost and labour goals as outlined by management.
• Engage guests and address issues related to quality or ambiance.
• Develop and train employees; performance management.
• Collaborate on promotions or events on site.
• Attend operations meetings and provide feedback for improvements.
• Report maintenance or equipment issues promptly.
• Manage and program POS systems.
• Perform other duties or projects as required.

Skills

Customer service

F&B knowledge

Communication

Staff training

Supervisory experience

POS systems

Health & safety

Restaurant operations

Flexible hours

Hospitality education

Education

Hospitality management

Tools

POS systems

Job description

Job Posting: Floor Manager – Vista 18 Restaurant & Lounge

Location: Chateau Victoria Hotel & Suites, Victoria, BC

Job Type: Full-Time | Leadership Opportunity

About Us

Perched atop the locally owned and operated Chateau Victoria Hotel & Suites, Vista 18 Restaurant & Lounge is Victoria’s only rooftop restaurant, offering guests breathtaking views alongside a locally inspired culinary experience. For over 25 years, Vista 18 has been a proud part of the Victoria culinary scene and is known for its warm hospitality, exceptional food, and relaxed upscale atmosphere. We are currently seeking a Floor Manager to support our team with passion, professionalism, and a guest-first mindset.

Reporting to

Restaurant Manager and Food & Beverage Manager

Shift Requirements

40 hours a week. Must be available evenings, weekends and holidays

Compensation

Expected wage rate is $25 - $27.00 an hour. Starting pay is based upon experience.

Main Duties Include

• Support the Restaurant Manager and the F&B Manager in overseeing daily operations of the food and beverage outlets.
• Promote and lead the service team with the goal of providing an exceptional guest service experience while ensuring that all policies and standards are being met. This includes regulations outlined in the BC Liquor Control Act.
• Assist in meeting cost and labour goals as outlined by the management team.
• Engage guests and address any issues involving quality, service or ambiance.
• Work with the Restaurant Manager and F&B Manager in the development, training, and performance management of employees.
• Collaborate and participate in the development and execution of any promotions or events on site.
• Participate in meetings related to operations and provide feedback or suggestions to improve the quality and/or efficiency of service.
• Report to the Restaurant Manager and the F&B Manager about any maintenance or equipment deficiencies in a timely manner.
• Management and programming of POS systems.
• Other duties or projects as required.

Qualifications

• Strong customer service and customer satisfaction skills, with a focus on creating welcoming and memorable guest experiences.
• Food & Beverage knowledge, including menu familiarity, responsible alcohol service, and understanding of restaurant and lounge operations.
• Communication skills to coordinate with team members, chefs, management, and guests in a clear, professional manner.
• Experience with training and mentoring front-of-house staff in a restaurant or hotel setting.
• Previous supervisory or management experience in a restaurant, lounge, or hotel environment.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by restaurant operations.
• Knowledge of health, safety, and sanitation standards in food service.
• Proficiency in basic POS systems and cash handling procedures.
• Relevant education in hospitality, tourism, or restaurant management is an asset.