Room Division Supervisor Full-time Union Hotel

Silver Hotel Group; Toronto; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Annual Scholarship Opportunities (for你

Annual Wellness Credits

Donation Matching Program

Volunteer Hour Rewards

Team Member Referral Program

Leadership Development

Team Building Events

Culture of Recognition

Hotel Stay Discounts

Job summary

Silver Hotel Group is seeking a Room Division Supervisor for its Toronto-area property. The role focuses on responding to guest reviews, turning interactions into unique guest experiences, and coaching the team to uphold brand standards.

Responsibilities include leading the Housekeeping team in the absence of the Executive Housekeeper, conducting daily inspections, coaching staff, and ensuring smooth operations across Rooms Division. Strong leadership and guest-centric mindset are essential.

Qualifications

• What we are looking for includes ability to handle high-pressure situations, strong judgment, and a commitment to guest satisfaction.
• Excellent leadership, interpersonal and communication skills are required.
• Previous hotel Front Desk and Housekeeping experience is preferred.

Responsibilities

• Lead the Housekeeping team in the absence of the Executive Housekeeper and ensure brand standards.
• Perform daily room inspections for cleanliness and maintenance needs.
• Conduct daily housekeeping briefings and communicate priorities and VIP arrivals.
• Provide coaching and on-the-job training to team members.
• Review and process timesheets accurately and promptly.
• Identify and report maintenance or condition issues to protect assets.
• Assist Front Office with coverage and guest support as needed.
• Act as Manager on Duty in the absence of a Department Head or General Manager.
• Coordinate VIPs, influencers, and special arrivals to exceed guest expectations.
• Maintain a polished lobby and public areas aligned with brand standards.
• Support lobby café operations and guest engagement initiatives.
• Oversee MarketPlace merchandising and presentation.
• Participate in department meetings and cross-functional activities.
• Communicate with Maintenance, Front Office, and F&B to ensure service delivery.
• Log guest requests and incidents per procedures.
• Monitor safety, cleanliness, and hygiene across areas of responsibility.
• Identify operational efficiencies and propose improvements.
• Other duties as assigned.

Skills

Decision making

Attention to detail

Confidentiality

Guest satisfaction

Computer literacy

Communication skills

Teamwork

Front Desk experience

Leadership

Organizational skills

Positive attitude

Flexibility

Tools

MS Office

Job description

Why Join Us?

Inspired by Toronto’s diverse local culture,Union Hotelis an independent and boutique property offering distinct, bold and memorable hospitality in the heart of downtown. This vibrant new hotel is poised to becomethegathering place to eat, drink, work and play any time of day. Situated in Toronto’s dynamic financial district, energy flows and personalities mingle in this 189-room upper midscale property conveniently located within walking distance to all that downtown has to offer including shopping, theater, sports and culinary experiences. More than just a hotel room, we’re committed to rethinking the guest experience, breaking from convention, and offering a stay that truly stands out. At Union Hotel, we weave the best of local throughout our rooms, artwork, amenities, and food/beverage offerings, uniting guests, team members and our community on a journey to forge their own path.

We’re a hidden gem in plain sight.

We are looking for a Room Division Supervisor to join our team who is ready to roll up their sleeves, lead with heart, and help us build something exceptional!

Why You’ll Love Working With Us

Are you ready for your next career move? Here’s what’s in it for you:

• A people-first environment where respect, appreciation, and fun are part of the everyday
• A chance to work with passionate, like-minded team members
• Opportunities to grow, lead, and make a real impact in a fast-paced, global-facing industry
• Annual Scholarship Opportunities (for you and your children)
• Annual Wellness Credits
• Donation Matching Program
• Volunteer Hour Rewards
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition
• Hotel Stay Discounts

Your Role

TheRooms DivisionSupervisorwill primarily focus onresponding to guest reviews and using this information to proactively prevent future guest complaints while helping teach the team how to turn transactional guest interactions into unique guest experiences that reflect the Union brand.

The Room Division Supervisor is primarily responsible for:

• Lead the Housekeeping team in the absence of the Executive Housekeeper, ensuring smooth daily operations and adherence to hotel brand standards.
• Conduct daily room inspections for cleanliness, maintenance needs, and compliance with quality and brand expectations.
• Deliver daily Housekeeping morning briefings, communicating priorities, VIP arrivals, safety reminders, and operational updates.
• Provide coaching, feedback, and on-the-job training to team members to support performance, service excellence, and professional development.
• Review and process team member timesheets accurately and in a timely manner.
• Identify, document, and report maintenance or condition issues promptly to ensure guest satisfaction and protect hotel assets.
• Assist the Front Office Team with operational coverage and guest support as needed, maintaining consistent service across the Rooms Division.
• Serve as Manager on Duty (MOD) in the absence of a Department Head or General Manager, ensuring all guest issues and complaints are resolved professionally, promptly, and with empathy.
• Coordinate preparation for VIP guests, influencers, and special arrivals, ensuring guest rooms, amenities, and public areas exceed expectations.
• Maintain a polished, clean, and professional appearance of the lobby, front entrance, public areas, elevators, and corridors in alignment with brand standards.
• Support lobby café operations and assist with lobby activations and guest engagement initiatives as required.
• Oversee the stocking, organization, and visual merchandising of the hotel MarketPlace, ensuring availability, cleanliness, and brand-compliant presentation.
• Participate actively in department meetings, cross-functional team activities, and hotel events to support overall operational success.
• Communicate effectively with all departments—including Maintenance, Front Office, and Food & Beverage—to coordinate service delivery and resolve operational challenges.
• Ensure all guest requests, incidents, and operational updates are properly logged and communicated in accordance with hotel procedures.
• Monitor adherence to safety procedures, cleanliness protocols, and hygiene standards across all areas of responsibility.
• Support continuous improvement efforts by identifying operational efficiencies and proposing enhancements to guest service and colleague workflows.
• Other duties as assigned.

What We are Looking for...

• Ability to handle high-pressure situations;
• Exercises good judgment and able to make quick, sound decisions;
• Pays attention to detail;
• Able to maintain confidentiality of hotel guest and hotel information;
• Commitment to guest satisfaction;
• Computer literate & MS Office proficient;
• Strong written and verbal communication skills;
• Able to work cohesively and responsibility as part of a small team;
• Previous hotel Front Desk and Housekeeping experience;
• Excellent leadership, interpersonal, and communication skills;
• Previous housekeeping experience, preferably in a hotel environment;
• Organizational, planning skills and the ability to prioritize;
• Positive attitude is a must!
• Must be available to work flexible as required by management.

This posting for an existing vacancy

About Us

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels.At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at905-362-9480.The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.