Room Attendant (Full-Time) Toronto, ON

Kaizen Lab Inc.; Toronto; On-site; CAD 32,000 - 42,000; Full time

Job summary

The SoHo Hotel Toronto is seeking a Room Attendant to maintain the luxury standards of our rooms and residences. The role requires knowledge of sanitation protocols, strong attention to detail, and professional guest interaction.

You will report to the Director of Housekeeping and work with Housepersons to ensure rooms are spotless and guest needs are met. This in-person position at 318 Wellington Street West, Toronto, Ontario, involves a five-day workweek, with potential shifts spanning

Qualifications

• Minimum one year experience in hotel housekeeping.
• Open availability between Monday to Sunday, 8:30 AM to 9:30 PM.
• Ability to lift 30 pounds.
• Excellent attention to detail and communication skills.
• Strong organizational and time management skills.
• Demonstrates guest service focused mindset.

Responsibilities

• Stripping linens and handling linen as instructed.
• Vacuuming and dusting throughout the suite.
• Cleaning and disinfecting bathrooms and fixtures.
• Washing bathroom floors.
• Cleaning surfaces (glass, wood, aluminum, marble) with approved products.
• Checking room amenities and replacing items.
• Attending to guest requests.
• Ensuring linens and amenities are stocked.
• Handling and reporting lost and found items.
• Emptying garbage bins.
• Reporting maintenance and deep-clean needs.
• Setting room temperature control.
• Reporting Do Not Disturb or Refuse Service rooms promptly.
• Completing daily reports.

Skills

Customer service

Attention to detail

Communication

Time management

Multitasking

Positive attitude

Adaptable

Job description

ABOUT THE SOHO

The luxury of space is central to the promise of an unrivaled experience at SoHo Hotel Toronto.

The SoHo Hotel Toronto, a member of Preferred Hotels and Resorts, is the most sought-after luxury hotel in the City of Toronto. We achieve this by offering our guests an unprecedented hotel experience in a unique and stylish environment.

We pride ourselves in offering some of the largest and most spacious hotel rooms and suites in Downtown Toronto. Every aspect and detail of SoHo Hotel Toronto’s accommodations have been fashioned for our guests’ comfort and pleasure, from exquisitely comfortable furnishings and state-of-the-art technologies to the stunning views and second-to-none amenities and services.

The SoHo Hotel Toronto offers 89 redesigned rooms and suites featuring an 80 sq. ft. dressing area, marble bathrooms, and heated floors provide a space for guests to relax, rejuvenate, work or to celebrate a special occasion. Our rooms and suites are double the size of other luxury hotels in Downtown Toronto.

The SoHo Residences Apartment Hotels Toronto, Ottawa Lisgar, and Ottawa Champagne consist of luxurious apartment units for comfort and practicality, perfect for extended-stay and with unlimited experiences right outside their doorstep.

THE SOHO CULTURE

As a luxury boutique hotel and residences, our commitment is to support our employees with opportunities and empowerment. We provide diversity and welcomes culture from all background and experience. We are a growing and dynamic team that collaborates with each other in order to achieve continued growth and success.

Our company culture is to take care of our team, our guests, and the community.

Service – we believe hospitality is an art

Ownership – we pride ourselves on accountability

Honor – we respect all guests, team members and the community

Originality – we celebrate and encourage authenticity

We welcome you to be part of our petite yet connected team of the SoHo family.

THE POSITION

The Room Attendant position is responsible for the overall cleanliness of luxury hotel and residences rooms. The successful candidate of this role has a good understanding of sanitation regulations, cleaning protocol, and high-level of attention to detail. They must be able to guarantee cleanliness for each room and assigned productivity within the shift period. This role is required to report any maintenance deficiency to ensure items in the rooms are in perfect working order. The Room Attendant must demonstrate good communication skills as they will be interacting with members from other departments and greeting guests in a professional and guest-focused manner.

The Room Attendant will be directly reporting to the Director of Housekeeping and Housekeeping Supervisors, working alongside Housepersons and other Room Attendants.

This role will be working at a maximum of five (5) days per week in-person at 318 Wellington Street West, Toronto, Ontario.

DUTIES & RESPONSIBILITIES

• Stripping linens and handling linen as instructed.
• Vacuuming and dusting throughout the suite (carpeted and marble floors).
• Cleaning and disinfecting bathrooms and fixtures.
• Washing bathroom floors.
• Cleaning glass, wood, aluminum, and marble surfaces with approved cleaning products.
• Checking room amenities and replacing items.
• Attending to guest requests.
• Ensuring linens and amenities are fully stocked in the housekeeping pantry.
• Handling and reporting lost and found iterms.
• Emptying garbage bins.
• Reporting suites/rooms that require maintenance repair.
• Reporting housekeeping items that require deep cleaning (e.g. bed skirts and carpet stains).
• Setting room temperature control.
• Reporting "Do Not Disturb" or "Refuse Service" rooms in a timely manner.
• Completing daily reports as per training.
• Other duties and responsibilities as assigned.

QUALIFICATIONS & REQUIREMENTS

• Minimum one (1) year experience in hotel housekeeping. (Previous experience in customer service an asset.)
• Adaptable and able to work with a variety of people.
• Able to work on feet for an extended period.
• Open availability between Monday to Sunday, between 8:30 AM to 9:30 PM.
• Ability to lift 30 pounds.
• Excellent attention to detail and communication skills.
• Strong organizational and time management skills.
• Ability to multitask and meet assigned deadlines.
• Demonstrates guest service focused mindset.
• Willingness to learn and a positive, respectful attitude.

The SoHo Hotel Toronto is an equalopportunity employer that is committed to inclusion and diversity.

We take affirmative action to ensure equalopportunity for all applicants without regard to race, color, religion, sex,sexual orientation, gender identity, national origin, disability, veteranstatus, or other legally protected characteristics.

Our company has an accommodation process inplace for applicants with disabilities, in accordancewith the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Accommodation is available upon request atall stages of the recruitment and selection process.