Room Attendant | Full-time | Anndore House

Silver Hotel Group; Toronto; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Hotel stay discounts

Job summary

The Silver Hotel Group is seeking a Room Attendant for The Anndore House in Toronto. The role involves routine housekeeping in guest rooms and bathrooms under supervision, promoting a positive image and ensuring guest satisfaction.

You should be a reliable team player with a strong work ethic, ready to uphold cleanliness standards, and able to handle guest requests. Weekend and holiday availability is required in a fast-paced hospitality environment.

Qualifications

• Move, lift, carry objects up to 25 pounds and work across a full shift.
• Provide friendly guest service and address requests professionally.
• Maintain hotel cleanliness standards in guest rooms and bathrooms.
• Collaborate effectively with housekeeping team to ensure quality.

Responsibilities

• Enter and prepare rooms for cleaning and make beds to standards.
• Dust, clean bathroom, and wipe surfaces in guest rooms.
• Vacuum floors and ensure room is secure after cleaning.
• Replenish amenities and respond to guest requests promptly.
• Follow safety and operating procedures to maintain a clean work area.

Skills

Physical stamina

Guest interaction

Team collaboration

Cleaning standards

Job description

Why Join Us?

Back in the 1950’s The Anndore Hotel & Apartments was home to many of Toronto’s most eccentric personalities and famous faces, and nowadays it has become one of Toronto’s most stylish and celebrated hotels. This hotel is more than a building; the Anndore House has a creative soul with Toronto’s most talented artistry in our building’s finishes. We have 113 contemporary bedrooms (each with a character all their own), Constantine restaurant and lounge, The Crow’s Nest barber shop and the Scarlet Door Coffee. Our Next Level is an entire floor that’s equally adept at hosting parties or brainstorms. All in the heart of one of the friendliest cities on the planet in the neighbourhood full of positive energy and parks, all types of fitness, galleries, theatre, live music, unique boutiques and nightlife.

We’re looking for a Room Attendant who is ready to take center stage, lead with energy, and help us build something exceptional.

Why You’ll Love Working With Us

Are you ready for your next career move? Here’s what’s in it for you:

• A people-first environment where respect, appreciation, and fun are part of the everyday
• A chance to work with passionate, like-minded team members
• Opportunities to grow, lead, and make a real impact in a fast-paced, global-facing industry
• Annual Scholarship Opportunities (for you and your children)
• Annual Wellness Credits
• Donation Matching Program
• Volunteer Hour Rewards
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition
• Hotel Stay Discounts

Your Role

The Room Attendant performs routine duties in the cleaning and servicing of guest rooms and bathrooms under the supervision of the Housekeeping Supervisor and/or the Executive Housekeeper. The Room Attendant is expected to promote a positive image of the property to guests and must be pleasant, honest, friendly, and able to address guest requests and problems.

The Room Attendant Is Primarily Responsible For

• Enters and prepares the room for cleaning.
• Makes the bed(s) according to hotel standards.
• Dusts the room and furniture.
• Cleans the bathroom.
• Cleans the closet and guest storage space.
• Vacuums and sweep the floors and carpet.
• Checks and secures the rooms.
• Replenish all bath and guest room amenities according to the operational standards, which may change from time to time.
• Deliver and retrieve items on loan to guests e.g. iron and ironing boards
• Ensure security of guest rooms and privacy of guests
• Perform deep cleaning rotation schedule (e.g. steam clean carpets, spring cleaning, perfect room program, preventative cleaning, etc.) as required
• Cleans guest bathroom/bed room/floor corridor.
• Responsible for the cleanliness and maintenance of his/her work area.
• Responsible for the safety of Hotel property in the work area.
• Attends to guest calls, guest requests /guest complaints and report to management any problems
• Responsible for following the standard operating procedures of the room attendants, including cleanliness standards.
• Responsible for achieving and exceeding the guest satisfaction scores.

In addition to the core job responsibilities, the Room Attendant will illustrate the ability and passion to:

• Live the corporate culture, personifying it in daily interactions with both guests and team members
• Be an engaging team member who is highly inclusive, inspiring and able to relate to all levels
• Participate in a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute

What You Bring To The Table

• Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance;
• Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces;
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping;
• Stand, sit, kneel, or walk for an extended period across an entire work shift;
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination;
• Must be available to work weekdays, weekends, and holidays as required.

Let’s Build Something Exceptional

If you’re ready to work somewhere that values performance as much as professionalism, and believes hospitality should feel like an event, The Anndore House is your perfect match. We want you to help us build something exceptional!

This posting is for an existing vacancy.

About Us

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S., and ranges from internationally branded full and select service hotels to independent and boutique hotels.

At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, Recognition.

As we continue to grow, our mantra "You Matter" resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention.

Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.

The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristics protected by law.