Housekeeping Supervisor

Hilton; Toronto; On-site; CAD 64,000 - 67,000; Full time

Job summary

Hilton Toronto is seeking a Housekeeping Supervisor to lead daily housekeeping operations and drive exceptional guest experiences. This role oversees Room Attendants and Housepersons, ensures room readiness, coordinates schedules and supplies, and partners with Engineering for maintenance needs.

The ideal candidate has at least 1 year in a similar role, strong organizational and communication skills, attention to detail, and a customer-focused mindset to deliver memorable stays.

Qualifications

• At least 1 year of experience in a similar role.
• Strong organizational and communication skills.
• Keen attention to detail and ability to analyze information.
• Ability to develop relationship-building skills and collaborate with multiple departments.
• Demonstrated ability to deliver exceptional guest service.
• Proficient with computers and MS Office.

Responsibilities

• Supervise the housekeeping team: lead, train, oversee, and evaluate Room Attendants and Housepersons to ensure cleanliness and quality standards in guest rooms and public areas.
• Oversee room readiness: assign, inspect, and verify room status, report discrepancies.
• Oversee operational logistics: monitor work schedules, payroll, stock room and cart inventory, and lost and found.
• Coordinate maintenance needs: partner with Engineering to address repair and maintenance issues.
• Delight our guests: address special guest needs in a timely, friendly, and professional manner.

Skills

Leadership

Organizational skills

Communication skills

Attention to detail

Relationship-building

Guest service

Tools

MS Office

Job description

Job Identification: 228702

Job Category: Housekeeping and Laundry

Job Schedule: Full time

Salary 64,000 - 67,000

Equal Opportunity Employer EOE, including disability/vets

Property Name Hilton Toronto

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Housekeeping Supervisor , you’re not just supervising daily housekeeping operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Supervise the housekeeping team: Lead, train, oversee, and evaluate Room Attendants and Housepersons to ensure cleanliness and quality standards in guest rooms and public areas

• Oversee room readiness: Assign, inspect, and verify room status, promptly reporting any discrepancies

• Oversee operational logistics: Monitor work schedules, payroll reports, stock room and cart inventory, and the lost and found program

• Coordinate maintenance needs: Partner with Engineering and Property Operations to address repair and maintenance issues

• Delight our guests: Address special guest needs in a timely, friendly, and professional manner

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

We are also looking for the following experience, skills, and abilities:

• At least 1 year of previous experience in a similar role, ideally in a unionized environment

• Strong organizational and communication skills

• Keen attention to detail and ability to analyze information

• Ability to develop relationship-building skills and collaborate with multiple departments

• Demonstrated ability to deliver exceptional guest service

• Proficient ability with computers and MS Office

ACCESSIBILITY

Hilton Hotels and Resorts are committed to providing equality of services, and access to facilities for all our guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at [e-mail] or call 1-844‑398‑0378.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/), and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.