Room Attendant

Highgate; Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Room Attendant to maintain clean and inviting guestrooms. This role involves providing exceptional service to guests while ensuring that all cleaning standards are met. The ideal candidate will thrive in a fast-paced environment, demonstrating strong communication skills and a commitment to guest satisfaction. Join a team that values hard work and offers opportunities for growth in a dynamic and supportive setting. If you are passionate about hospitality and enjoy working in a team-oriented environment, this is the perfect opportunity for you.

Qualifications

• Ability to exert up to 50 pounds of force occasionally.
• Ability to stand throughout the shift.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Ensure guest satisfaction and handle Lost and Found items.

Skills

Effective verbal communication

Effective written communication

Education

High School diploma or equivalent

Job description

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Highgate Hotels

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a dominant player in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. The company's global property portfolio exceeds $20B in asset value and generates over $5B in revenues. Highgate offers expertise throughout the hospitality property cycle, develops bespoke hotel brands, and utilizes proprietary revenue management tools to optimize performance and asset value. The company’s leadership comprises experienced hotel management professionals, and it maintains offices in London, New York, Dallas, and Seattle.

Compensation Type: Hourly

Location: Residence Inn Ontario, 2025 Convention Ctr Way, Ontario, CA 91764

Overview

The Room Attendant maintains clean, attractive guestrooms and provides attentive, courteous, and efficient service to guests.

Responsibilities

1. Thoroughly clean guestrooms according to standards.
2. Complete pre-cleaning duties, including guest supplies, cleaning supplies, and linen setup.
3. Remove trash and dirty linen from guestrooms and hallways.
4. Keep hallways, public areas, and closets clean and vacuumed.
5. Restock housekeeping carts for the next day.
6. Replenish chemical bottles.
7. Report missing items and maintenance issues.
8. Handle Lost and Found items according to standards.
9. Ensure guest satisfaction.
10. This role is for an exterior property.
11. Must be available on weekends, holidays, and possibly for overtime.

Qualifications

1. High School diploma or equivalent preferred.
2. Ability to exert up to 50 pounds of force occasionally and 20 pounds frequently.
3. Ability to stand throughout the shift.
4. Effective verbal and written communication skills.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality

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