Room Attendant

Highgate; Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality management is seeking a dedicated Room Attendant to join their team. This role is vital in ensuring that guests experience a clean and welcoming environment during their stay. As a Room Attendant, you will be responsible for maintaining guest rooms, providing exceptional service, and ensuring that all areas are clean and well-stocked. If you're passionate about hospitality and enjoy working in a dynamic environment, this opportunity could be the perfect fit for you. Join a company that values innovation and excellence in the hospitality industry and be part of a team that makes a difference in guests' experiences.

Qualifications

• High School diploma or equivalent preferred.
• Ability to lift and move objects up to 50 pounds.

Responsibilities

• Thoroughly clean and maintain guest rooms to high standards.
• Ensure overall guest satisfaction through attentive service.

Skills

Effective Communication

Customer Service

Physical Stamina

Education

High School Diploma

Job description

Compensation Type

Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Residence Inn Ontario
2025 Convention Ctr Way
Ontario, CA 91764

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests.

Responsibilities

1. Thoroughly clean guestrooms according to standards.
2. Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
3. Remove all trash and dirty linen from guestrooms and hallways.
4. Keep all hallways, public areas, and closets clean, neat, and vacuumed.
5. Restock housekeeping cleaning cart for the next day's use.
6. Replenish chemical bottles.
7. Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
8. Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
9. Handle items for “Lost and Found” according to the standards.
10. Ensure overall guest satisfaction.
11. Compensation: $18 to $18.25 BOE.

Qualifications

1. High School diploma or equivalent and/or experience in a hotel or a related field preferred.
2. Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
3. Ability to stand during entire shift.
4. Must be able to effectively communicate both verbally and in writing, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.