Room Attendant

Hampton Inn & Suites by Hilton Kelowna Airport; Kelowna; On-site; CAD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Room Attendant to join their dynamic team. In this role, you will be responsible for maintaining the highest standards of cleanliness and guest service. You will perform cleaning duties for guest rooms and public areas, ensuring a welcoming atmosphere for all guests. The ideal candidate will have a positive attitude, excellent communication skills, and the ability to work both independently and as part of a team. This position offers opportunities for growth and development in a supportive environment focused on staff recognition and teamwork.

Benefits

Extended Health and Dental Benefits

World-wide accommodation and dining discounts

Employee discounts on accommodations and dining

Focus on staff recognition and teambuilding

Room for growth and development

Qualifications

• Must be able to physically perform all cleaning duties.
• Exceptional time management skills and ability to work under pressure.

Responsibilities

• Cleaning all guest rooms within the required time limits.
• Maintaining cleaning standards and reporting maintenance deficiencies.
• Welcoming and acknowledging guests, addressing their needs.

Skills

Positive attitude

Good communication skills

Time management skills

Ability to work independently

Teamwork

Tools

Cleaning tools and chemicals

Job description

If you are looking for a team that brings out the best in each other, a team that has fun and is proud of their work - we want to hear from you! The Hampton Inn & Suites - Kelowna Airport is currently looking to fill the role of Room Attendant.

We are also on a bus route, with a stop just outside of the hotel, and our complimentary shuttle also picks up our employees from the bus loop at UBCO!

What you will be doing?

Reporting to the Housekeeping Manager, you are responsible for performing the following tasks to the highest standards:

• Maintaining a neatly groomed appearance (uniform clean and name tag on)
• Arriving at least 10 minutes before the start of your scheduled shift
• Must be able to work well in a team atmosphere, as well as independently.
• Must have exceptional time management skills and the ability to work well under pressure.
• Must be able to physically perform all cleaning duties.
• Cleaning all guest rooms within the required time limits (14 guest rooms per day, sometimes more depending on occupancy)
• Able to perform assigned duties with attention to detail, speed, and accuracy.
• Maintaining the hotel's cleaning standards and exceeding standard expectations.
• Will be required to report maintenance deficiencies. Notifies management of any damage to guest rooms and ensures rooms are made ready for occupancy. Reporting all health and safety related concerns.
• Follow lost and found procedures, bagging, and tagging accurately.
• Responsible for maintaining cleaning tools and carts, reporting deficiencies.
• Being knowledgeable of our facilities and services, with the ability to promote and direct guests to those areas.
• Welcome and acknowledge guests; anticipate and address guests needs.
• Take and complete all required Brand Training. Following all Brand Standards requirements.
• Performs routine duties in cleaning and servicing guest rooms and public areas, and laundry if need be.
• Maintain linens, towels, and guest supplies in guest rooms.
• Assists in room inspection of the cleaned guest room. Being receptive to feedback.
• Knowledge of cleaning systems and chemicals.
• Follow company health & safety and security procedures.
• Communicate information to the appropriate hotel personnel on any concerns or issues accurately.
• Assisting other departments when necessary and available. Cross training or working at our sister properties.
• Deep Cleaning when assigned, being comfortable working with abrasive chemicals, and using PPE gear.
• Assisting in property walks, parking lot clean ups.
• Available to work varied shifts: days, weekends, and holidays.
• Perform other related duties assigned by the management team.

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Sufficient time management skills
• Ability to work on their own and with teams

Perks:

• Extended Health and Dental Benefits
• World-wide accommodation and dining discounts with Hilton brands
• Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Four Points by Sheraton Kelowna Airport Hotel).
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development.

Don't miss this exciting opportunity to join our Hampton family!