Robotics Field Service Planner & Dispatcher

ABB; Mississauga; Hybrid; CAD 73,000 - 98,000; Full time

Job summary

ABB Robotics Canada division is seeking a Planner / Dispatcher to coordinate and schedule field service activities, installations, preventive maintenance, repairs, and technical support resources. You will act as the central liaison among customers, technicians, project managers, and internal teams in a fast-paced robotics environment.

The ideal candidate brings 3+ years of dispatching and scheduling experience within industrial automation or technical service settings, with strong

Qualifications

• Diploma or degree in robotics, business administration, operations management, supply chain, engineering technology, or related field.
• Minimum 3 years of dispatching, scheduling, planning, logistics coordination, or field service operations.
• Experience supporting industrial automation, robotics, manufacturing, engineering, or technical service environments.
• Strong organizational, multitasking, and problem-solving skills in a fast-paced environment.
• Proficiency with Microsoft Office and ERP/service management systems (SAP experience considered an asset).
• Strong verbal and written communication skills in English; bilingualism (English/French) is a plus.

Responsibilities

• Plan, schedule, and dispatch field service technicians, robotics specialists, and engineers for installations, maintenance, repairs, and emergency service calls.
• Coordinate technician assignments based on skills, availability, customer requirements, and geographic location.
• Monitor daily service activities and adjust schedules to address changing priorities and urgent customer requests.
• Act as the primary point of contact between customers, field personnel, project managers, and internal stakeholders regarding service scheduling and status updates.
• Create, maintain, and close work orders within the ERP or service management system, ensuring data accuracy and timely completion.
• Coordinate preventative maintenance schedules and ensure service agreement commitments are met.
• Collaborate with inventory, procurement, and warehouse teams to ensure parts, tools, and equipment are available for scheduled work.
• Track and report key service metrics, including technician utilization, response times, service backlog, and on-time completion rates.

Skills

Planning & scheduling

Organizational skills

Multitasking

Communication (English)

Education

Diploma/Degree in Robotics

Business Administration

Operations Management

Supply Chain

Engineering Technology

Tools

SAP

ERP systems

MS Office

Job description

ABB Robotics Canada division is seeking a Planner / Dispatcher to coordinate and schedule field service activities, installations, preventive maintenance, repairs, and technical support resources. You will act as the central liaison among customers, technicians, project managers, and internal teams in a fast-paced robotics environment.

The ideal candidate brings 3+ years of dispatching and scheduling experience within industrial automation or technical service settings, with strong