RN Mental Health Client Services Manager

Canadian Mental Health Association Lambton Kent; Sarnia; On-site; CAD 85,000 - 110,000; Full time

Job summary

Canadian Mental Health Association Lambton Kent is seeking a Manager of Client Services for the Sarnia site to lead the client services team and ensure high-quality care. The role reports to the Integrated Director of Mental Health and Addictions and focuses on clinical leadership, staff development, and program performance.

Responsibilities include recruitment, training, supervision, ensuring treatment plans are implemented and measured, supporting staff to meet targets, and providing on-call

Qualifications

• Registered Nurse (RN) and ideally a Canadian Certification in Psychiatric/Mental Health Nursing.
• At least six years of experience working with serious mental illness.
• Supervision and human resource skills for effective leadership.
• Experience in a unionized environment.
• Valid Ontario Driver's Licence and access to a vehicle.

Responsibilities

• Manages direct reports including delegation of work, supervision, coaching, feedback, and performance appraisals.
• Provides clinical leadership and direction to staff to meet agency standards.
• Participates in recruitment, selection, orientation and ongoing training for the team.
• Supports staff to meet targets and monitors progress against goals.
• Reviews interventions and documentation to ensure treatment plans are established and measured.
• Assists employees in resolving performance problems with clear improvement plans.
• On call by cell phone on a rotating schedule to provide clinical supervision.
• Provides support to frontline staff regarding situations requiring direct service contacts.
• Develops team/program goals and monitors attainment aligned to the agency’s operational plan.

Skills

Clinical leadership

Staff supervision

Performance coaching

Recruitment

Communication

Education

Registered Nurse

Canadian Certification in Psychiatric/Mental Health Nursing

Job description

Canadian Mental Health Association Lambton Kent is seeking a Manager of Client Services for the Sarnia site to lead the client services team and ensure high-quality care. The role reports to the Integrated Director of Mental Health and Addictions and focuses on clinical leadership, staff development, and program performance.

Responsibilities include recruitment, training, supervision, ensuring treatment plans are implemented and measured, supporting staff to meet targets, and providing on-call