Internal/External Manager of Client Services

Canadian Mental Health Association Lambton Kent; Sarnia; On-site; CAD 85,000 - 110,000; Full time

Job summary

Canadian Mental Health Association Lambton Kent is seeking a Manager of Client Services for the Sarnia site to lead the client services team and ensure high-quality care. The role reports to the Integrated Director of Mental Health and Addictions and focuses on clinical leadership, staff development, and program performance.

Responsibilities include recruitment, training, supervision, ensuring treatment plans are implemented and measured, supporting staff to meet targets, and providing on-call

Qualifications

• Registered Nurse (RN) and ideally a Canadian Certification in Psychiatric/Mental Health Nursing.
• At least six years of experience working with serious mental illness.
• Supervision and human resource skills for effective leadership.
• Experience in a unionized environment.
• Valid Ontario Driver's Licence and access to a vehicle.

Responsibilities

• Manages direct reports including delegation of work, supervision, coaching, feedback, and performance appraisals.
• Provides clinical leadership and direction to staff to meet agency standards.
• Participates in recruitment, selection, orientation and ongoing training for the team.
• Supports staff to meet targets and monitors progress against goals.
• Reviews interventions and documentation to ensure treatment plans are established and measured.
• Assists employees in resolving performance problems with clear improvement plans.
• On call by cell phone on a rotating schedule to provide clinical supervision.
• Provides support to frontline staff regarding situations requiring direct service contacts.
• Develops team/program goals and monitors attainment aligned to the agency’s operational plan.

Skills

Clinical leadership

Staff supervision

Performance coaching

Recruitment

Communication

Education

Registered Nurse

Canadian Certification in Psychiatric/Mental Health Nursing

Job description

Manager of Client Services - Sarnia site

1 Full-time Permanent Position

Existing vacancy

At Canadian Mental Health Association Lambton Kent a diverse, inclusive, and equitable workplace is one where all employees, volunteers, students and clients, whatever their gender, race, ethnicity, creed (religion), national origin, age, sexual orientation or identity, education or disability or any protected ground under the Human Rights Code, feel valued and respected. We are committed to a non-discriminatory and unbiased approach to inclusion including practice, environment and communication channels. We respect and value diverse life experiences and cultures and work to ensure that all voices are valued and heard.

Reporting to the Integrated Director of Mental Health and Addictions, the incumbent will be responsible for the following functions:

Description:

• Manages direct reports including but not limited to: delegation of work, day to day supervision, coaching, modelling, providing feedback to maximize quality service to clients, identifying training requirements, conducting performance appraisals, etc.
• Provides clinical leadership and direction to staff to meet agency standards.
• Participates in the recruitment and selection of employees and provides orientation and ongoing training for the team.
• Support staff to meet their targets
• Reviews interventions and documentation to ensure client treatment plans are established, worked on and measured on a regular basis
• Assists employees in resolving performance problems, including developing improvement plans with clear objectives and time lines.
• On call by cell phone on a rotating scheduled basis to provide clinical supervision for staff working at the agency
• Provides support to frontline staff regarding situations that require direct service contacts.
• Develops specific team/program goals and objectives to meet the agency’s operational plan and monitors staff’s attainment of these goals.

Education required:

• Registered Nurse (preferably with Canadian Certification in Psychiatric/Mental Health Nursing)
• Advanced practice experience and a detailed knowledge of serious mental illness usually gained by at least six (6) years of working with this population.
• Supervision experience and human resource skills necessary to provide effective leadership.
• Experience working in a unionized environment.
• Valid Ontario Drivers Licence and access to a vehicle.

Hours of Work: 35 hours/week. Flexible hours are required to meet the position requirements

Salary: Commensurate with experience, inclusive of HOOPP.

If you require an accommodation, we will work with you to meet your needs. This information is available in an alternative format upon request, to accommodate individuals with a disability. While we thank all applicants for their interest, only those selected for an interview will be contacted. If contacted for an interview, please inform us should accommodation be required.