RMA Coordinator

Kontron; Boisbriand; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Generous vacation

Group insurance

RRSP program

Professional development

Modern facility

Job summary

Kontron Canada is seeking an RMA Coordinator to own the avionics material return lifecycle, coordinating cases from opening to closure. You will act as the central link between customers and internal functions to ensure compliant, on-time repairs.

You will work under the RMA Director, emphasizing cross‑functional communication, KPI tracking, and continuous improvement to optimize flow and deliverables while meeting regulatory and contractual commitments.

Qualifications

• Technical bachelor’s degree or technician diploma with relevant experience.
• Specialization in avionics or regulated industrial environments.
• Experience coordinating RMA or avionics operations in regulated settings.
• Strong organizational and cross-functional communication skills.
• Experience with ERP/MRP systems and Microsoft Office.

Responsibilities

• RMA lifecycle coordination from case opening to closure.
• Daily follow-up of RMA cases with visibility for stakeholders.
• Plan and prioritize RMA cases with shop floor, quality, engineering, and customer service.
• Serve as primary contact for RMA cases and communicate with internal teams and customers.
• Produce status reports and KPI tracking; escalate when needed.
• Identify at-risk situations and ensure follow-up to resolution.
• Participate in continuous improvement to reduce delays.
• Validate deliverables against customer requests and required POs; approve repair reports per requirements.
• Perform any other related duties.

Skills

RMA coordination

Avionics operations

MRO

Communication

Cross-functional collaboration

Education

Technical bachelor’s degree or technician diploma

Equivalent education/experience

Tools

SAP (ERP)

ERP/MRP systems

Microsoft Office

Job description

RMA Coordinator

Do you want to be at the heart of Operations and Sales? Join Kontron Canada as an RMA Coordinator.

Kontron's embedded computing systems interact with a wide variety of devices in rugged environments such as avionics, transportation, defense, and telecommunications.

To get a taste of the work environment at Kontron Canada, watch the following video in French: https://www.youtube.com/watch?v=0dY0VkPs39o

AN OVERVIEW OF THE CHALLENGES AHEAD:

Job Purpose

Under the supervision of the RMA Director, the RMA Coordinator is responsible for coordinating and monitoring the complete avionics material return lifecycle (RMA). He/ She acts as a central point between customers, internal and external functions to ensure an efficient flow that is compliant and aligned with contractual and regulatory commitments.

Key Responsibilities

• RMA lifecycle coordination: Coordinate all activities related to avionics RMAs, including case opening, receiving, sorting, internal routing, follow‑up, and closure;
• Operational follow‑up and visibility: Ensure daily follow‑up of RMA cases (WIP, status, bottlenecks, priorities, delays) and maintain clear visibility for all stakeholders;
• Planning and prioritization: Plan and prioritize RMA cases in collaboration with the shop floor, quality, engineering, and customer service teams to meet repair turnaround times (TAT) and ensure an optimized flow;
• Communication and cross‑functional coordination: Act as the primary point of contact for RMA cases and ensure effective communication with internal teams, as well as with customers;
• Reports and performance indicators: Produce periodic status reports, track key performance indicators (KPIs), and promptly flag critical cases requiring escalation;
• Escalation Management: Identify at‑risk situations (delays, quality or technical issues) and ensure proper follow‑up until resolution;
• Continuous Improvement: Participate in continuous improvement initiatives by identifying root causes of delays or inefficiencies and proposing corrective actions;
• Deliverables compliance: Validate that work performed matches the customer request, follow‑up on required POs, and approve repair reports against regulatory and contractual requirements ;
• Other Related Duties: Perform any other related tasks as required.

YOU WILL IMPRESS US IF YOU HAVE:

• Education: Technical bachelor’s degree or technician diploma with relevant experience, or any equivalent combination of education and experience;
• Specialization / Training: Avionics or regulated industrial environments;
• Experience: Relevant experience in planning, RMA coordination, avionics operations, MRO, or a similar regulated environment;
• Profile: Strong organizational, coordination, and communication skills, high level of attention to detail, autonomy, and prioritization ability, proven ability to work effectively with cross‑functional teams, comfortable managing multiple files in a fast‑paced environment;
• Knowledge: RMA processes and repair flows, traceability, quality documentation, and compliance requirements, use of ERP/MRP systems and office tools (Microsoft Office);
• Assets: Specialization/training in avionics or repair operations (MRO), knowledge of SAP (ERP), exposure to regulated environments (FAA Part 145 / Part 21);
• Languages: Proficiency in French and English (spoken and written). English is required for communication with our international customers.

HOW ABOUT AN EXCEPTIONAL WORK ENVIRONMENT INCLUDING:

• A competitive salary;
• A generous vacation policy and a large number of personal days;
• An advantageous collective insurance program, including telemedecine;
• A collective RRSP program in which Kontron Canada contributes;
• Good balance between work-family-personal life;
• Social and sports activities, including access to a volleyball and soccer field;
• Various training for your professional development;
• A stimulating career path in various sectors of activity;
• Dedicated days for individual and team innovation projects;
• A modern facility with state of the art equipment;
• And much more…

By submitting a resume, the candidate acknowledges that Kontron will have access to the personal information contained therein and that Kontron may share this personal information in accordance with the Policy regarding the management of personal information published at https://www.kontron.com/en/terms-and-conditions for the purposes of evaluating his(her) application.