RMA Coordinator

Softgarden; Boisbriand; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Generous vacation policy

Group insurance program

RRSP plan

Job summary

Kontron Canada is seeking an RMA Coordinator to manage the avionics RMA lifecycle, coordinating between customers and internal teams to ensure timely, compliant returns.

The role requires strong organization, attention to detail, and bilingual communication (French/English) in a regulated environment. You will work with ERP/MRP systems and SAP to maintain traceability and reporting.

Qualifications

• Technical bachelor’s degree or technician diploma or equivalent experience.
• Specialization/training in avionics or repair operations (MRO).
• Experience in planning, RMA coordination, avionics operations, or similar regulated environment.
• Strong organizational, coordination, and communication skills.

Responsibilities

• RMA lifecycle coordination: opening, receiving, routing, tracking, closure.
• Daily follow-up of RMA cases and visibility for stakeholders.
• Plan and prioritize RMA cases with shop floor, quality, engineering, and customer service teams.
• Act as primary contact for RMA cases and ensure cross-functional communication.
• Produce status reports and track KPIs; escalate critical cases.
• Identify at-risk situations and ensure follow-up until resolution.
• Participate in continuous improvement to reduce delays and inefficiencies.
• Validate deliverables against customer requests and regulatory requirements.

Skills

Strong organizational skills

Cross-functional coordination

Attention to detail

Autonomy

French and English proficiency

Communication skills

Education

Technical bachelor’s degree or technician diploma or equivalent experience

Specialization/training in avionics or repair operations (MRO)

Tools

SAP

ERP/MRP systems

Microsoft Office

Job description

RMA Coordinator

Do you want to be at the heart of Operations and Sales? Join Kontron Canada as an RMA Coordinator.

Kontron's embedded computing systems interact with a wide variety of devices in rugged environments such as avionics, transportation, defense, and telecommunications.

To get a taste of the work environment at Kontron Canada, watch the following video in French: https://www.youtube.com/watch?v=0dY0VkPs39o

AN OVERVIEW OF THE CHALLENGES AHEAD:

Job Purpose

Under the supervision of the RMA Director, the RMA Coordinator is responsible for coordinating and monitoring the complete avionics material return lifecycle (RMA). He/ She acts as a central point between customers, internal and external functions to ensure an efficient flow that is compliant and aligned with contractual and regulatory commitments.

Key Responsibilities

• RMA lifecycle coordination: Coordinate all activities related to avionics RMAs, including case opening, receiving, sorting, internal routing, follow-up, and closure;
• Operational follow-up and visibility: Ensure daily follow-up of RMA cases (WIP, status, bottlenecks, priorities, delays) and maintain clear visibility for all stakeholders;
• Planning and prioritization: Plan and prioritize RMA cases in collaboration with the shop floor, quality, engineering, and customer service teams to meet repair turnaround times (TAT) and ensure an optimized flow;
• Communication and cross-functional coordination: Act as the primary point of contact for RMA cases and ensure effective communication with internal teams, as well as with customers;
• Reports and performance indicators: Produce periodic status reports, track key performance indicators (KPIs), and promptly flag critical cases requiring escalation;
• Escalation Management: Identify at-risk situations (delays, quality or technical issues) and ensure proper follow-up until resolution;
• Continuous Improvement: Participate in continuous improvement initiatives by identifying root causes of delays or inefficiencies and proposing corrective actions;
• Deliverables compliance: Validate that work performed matches the customer request, follow up on required POs, and approve repair reports against regulatory and contractual requirements;
• Other Related Duties: Perform any other related tasks as required.

YOU WILL IMPRESS US IF YOU HAVE:

• Education: Technical bachelor’s degree or technician diploma with relevant experience, or any equivalent combination of education and experience;
• Specialization / Training: Avionics or regulated industrial environments;
• Experience: Relevant experience in planning, RMA coordination, avionics operations, MRO, or a similar regulated environment;
• Profile: Strong organizational, coordination, and communication skills, high level of attention to detail, autonomy, and prioritization ability, proven ability to work effectively with cross-functional teams, comfortable managing multiple files in a fast-paced environment;
• Knowledge: RMA processes and repair flows, traceability, quality documentation, and compliance requirements, use of ERP/MRP systems and office tools (Microsoft Office);
• Assets: Specialization/training in avionics or repair operations (MRO), knowledge of SAP (ERP), exposure to regulated environments (FAA Part 145 / Part 21);
• Languages: Proficiency in French and English (spoken and written). English is required for communication with our international customers.

HOW ABOUT AN EXCEPTIONAL WORK ENVIRONMENT INCLUDING:

• A competitive salary;
• A generous vacation policy and a large number of personal days;
• An advantageous collective insurance program, including telemedecine;
• A collective RRSP program in which Kontron Canada contributes;
• Good balance between work-family-personal life;
• Social and sports activities, including access to a volleyball and soccer field;
• Various training for your professional development;
• A stimulating career path in various sectors of activity;
• Dedicated days for individual and team innovation projects;
• A modern facility with state of the art equipment;
• And much more

By submitting a resume, the candidate acknowledges that Kontron will have access to the personal information contained therein and that Kontron may share this personal information in accordance with the Policy regarding the management of personal information published at https://www.kontron.com/en/terms-and-conditions for the purposes of evaluating his(her) application.