RMA Coordinator – Avionics Ops & Cross-Functional Lead

Geosam Capital; Boisbriand; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Generous vacation policy

RRSP program with company contribution

Group insurance including telemedicine

Job summary

Kontron Canada in Boisbriand, QC, is seeking an RMA Coordinator to manage the avionics return lifecycle under the RMA Director. You will act as the central point between customers and internal/external teams to ensure an efficient, compliant flow.

Daily you will monitor cases, coordinate activities, and drive on-time repair turnaround while producing status updates and KPIs. French and English communication skills are required to support international customers.

Qualifications

• Experience in planning, RMA coordination, avionics operations or a similar environment.
• Knowledge of RMA processes, repair flows, traceability and compliance.
• Experience using ERP and SAP is preferred.
• Bilingual French and English required for international communication.

Responsibilities

• Coordinate all aspects of avionics RMAs including case opening, receiving, sorting, routing, follow-up and closure.
• Provide daily follow-up of RMA cases (WIP, status, bottlenecks, delays) and maintain visibility for stakeholders.
• Plan and prioritize RMA cases in collaboration with the shop floor, quality, engineering and customer service teams to meet repair turnaround times.
• Serve as the primary point of contact for RMA cases and ensure effective communication with customers and internal teams.
• Produce periodic status reports and track KPIs; escalate critical cases as needed.
• Identify root causes of delays and propose corrective actions for continuous improvement.
• Validate deliverables, follow up on required POs, and ensure compliance with regulatory requirements.

Skills

RMA coordination

Planning

Cross-functional coordination

Attention to detail

Communication

French and English proficiency

Education

Technical bachelor’s degree or technician diploma in a related field

Tools

ERP/MRP systems

SAP

Microsoft Office

Job description

Kontron Canada in Boisbriand, QC, is seeking an RMA Coordinator to manage the avionics return lifecycle under the RMA Director. You will act as the central point between customers and internal/external teams to ensure an efficient, compliant flow.

Daily you will monitor cases, coordinate activities, and drive on-time repair turnaround while producing status updates and KPIs. French and English communication skills are required to support international customers.