Revenue Customer Account Specialist

City of Barrie; Barrie; Hybrid; CAD 58,000 - 71,000; Full time

Job summary

An established industry player is seeking a Revenue Customer Account Specialist to provide exceptional service in property taxation and utility billing. This role involves managing customer accounts, processing payments, and ensuring compliance with municipal regulations. The ideal candidate will have a strong background in customer service and accounting principles, along with proficiency in relevant software tools. Join a dynamic team dedicated to enhancing community services and enjoy a rewarding career that makes a positive impact on residents' lives. This position offers a hybrid work arrangement and a supportive work culture.

Benefits

Employee and Family Assistance Program

Discounted City Fitness Memberships

Transit Pass Discounts

OMERS Primary Pension Plan

Prorated Paid Sick Time

Access to Perkopolis Perks Program

Qualifications

• Two years of experience in accounts receivable or billing environment.
• Basic knowledge of accounting principles and practices.

Responsibilities

• Support property taxation and water/wastewater billing tasks.
• Provide expert customer service to property owners and tenants.

Skills

Customer Service

Accounting Principles

Data Entry

Analytical Skills

Problem Solving

Education

Two-Year College Diploma in Business, Accounting or Office Administration

Municipal Tax Administration Program (MTAP)

Municipal Administration Program (MAP)

Tools

Microsoft Office Suite

Property Tax Software

Municipal Utility Billing Software

Job description

Posting Number: TC-25-20

Job Type: Temporary Full-time, Up to 12 Months, Union

Salary Range: $58,949.80 to $70,597.80 per year

Location: Barrie, ON - Hybrid (see below for more details)

Posted: Monday, May 05, 2025

Application Deadline: Monday, May 19, 2025 at 11:59 pm

The Opportunity

The Finance Department provides financial leadership, advice and support to the Corporation and assists with the delivery of Council’s Strategic plan through its four essential services: accounting services, corporate finance, procurement and revenue management. The department's main deliverables include the audited financial statements, coordinating the annual business plan and budget, treasury and debt management, procurement administration and support, property tax revenue management, and water and wastewater revenue management.

The Revenue Customer Account Specialist (CAS) is responsible for supporting all aspects of property taxation and water/wastewater billing, and collection tasks for the Revenue Branch. The Revenue CAS processes, maintains, and analyses pre-authorized payment programs, mortgage company payments, account adjustments, post-dated cheques, and conducts collection functions. The Revenue CAS maintains master account billing databases for property taxation and water/wastewater by following the corporation’s policies and procedures and prepares adjustments to customer accounts for approval by the Supervisor. The Revenue CAS records details on customer interactions in the property tax, and water/wastewater account profiles, including comments and actions taken for records management.

In addition, this position provides expert customer service to property owners, tenants, developers, lawyers and financial institutions, and is the first point of contact in customer escalation after the City’s Service Barrie team. The Revenue CAS responds to escalated and complex customer inquiries or concerns regarding billing, payments, services and/or account information and investigates alternative solutions to aid in decision making. The Revenue CAS acts in accordance with provincial legislation, the City’s by-laws, guidelines, and policies under the direction of the Supervisor of Revenue.

Our Culture And Qualifications Of The Job

Corporate Culture: Your workplace values align with our corporate values of Strive, Share and Care and you want to join us in providing exceptional services and programs to build a prosperous, growing and sustainable community.

Equally important to what we do is how we do it - your actions reflect our core accountabilities of Personal Awareness, Teamwork and Collaboration, Respect and Inclusion, Innovation, and Service Excellence, which define how we work together to succeed.

Education (degree/diploma/certifications)

• Two (2) year College Diploma, preferably in Business, Accounting or Office Administration; and
• Eligibility for and willingness to obtain the Municipal Tax Administration Program (MTAP) through the Ontario Municipal Tax Revenue Association (OMTRA) (3 units); and/or
• Eligibility for and willingness to obtain the Municipal Administration Program (MAP) through the Association of Municipal Managers, Clerks and Treasurers of Ontario (AMCTO) (4 units)
  
  

Don’t meet the credentials as outlined but have years of directly related experience? Please see the City’s Education Equivalency Policy to determine if you may qualify for equivalency. Further information is available at www.barrie.ca/government-news/jobs

• Position Equivalency Code: C
  
  

Experience

• Two (2) years of experience performing the major responsibilities of the position, within an office, accounts receivable and/or billing environment
• Property tax and utility billing experience considered an asset
  

Knowledge/Skill/Ability

• Basic knowledge of accounting principles and practices and proficiency in mathematics
• Working knowledge of the Assessment Act and Municipal Act, as well as working knowledge of the follwing:
• Public administration, municipal finance, and property taxation principles and practices
• Municipal Property Assessment Corporation (MPAC) and Municipal Connect
• Municipal utility billing, collection, and customer service practices
• Knowledgeable in the use of general office equipment, standard office software and property tax, water and wastewater billing software
• Proficient in the use of Microsoft Office Suite software (Excel, Outlook, PowerPoint, and Word)
• Demonstrated ability to:
• work effectively as part of a team
• maintain discretion and confidentiality of information
• prioritize and manage multiple tasks
• Advanced interpersonal and customer service skills with the ability to interact effectively with all municipal staff, residents, and other agencies
• Strong analytical skills, attention to detail, data-entry, retrieval, and keyboarding skills
• Intermediate oral and written communication, organization, and problem-solving skills
  

Conditions of Employment

• Satisfactory Criminal Record Check*
• Please note that this is a requirement for any new employees to the City of Barrie in accordance with the Police Record Check Policy. Existing employees who have met this criteria will be exempt from this requirement.
  
  

Other Important Information

Location: City Hall, 70 Collier Street, Barrie, Ontario*

• Please note that the City has a Hybrid Work Program Procedure in place that may allow for a hybrid work arrangement for employees who meet eligibility requirements.
  
  

Hours: The normal hours of work are 35 hours per week in accordance with the Collective Agreement

Wage: This position is within the CUPE Local 2380 Bargaining Unit with the following pay level and 2025 pay range:

• Pay Level: Level 5
• Yearly Salary: $58,949.80 to $70,597.80
• Hourly Pay Rate: $32.39 to $38.79
  
  

What We Offer: This position includes optional enrollment in the OMERS Primary pension plan, prorated paid sick time based on the expected duration of employment and in accordance with the Employment Standards Act, access to the Employee and Family Assistance Program (EFAP), discounted rates for City Fitness Memberships and Transit Passes, and access to the Perkopolis Perks program, which provides exclusive access to discounts on a wide range of products and services available to all City employees.

How to Apply: Click the ‘Apply Now’ button at the top and/or bottom of the job posting to start the application process.

Please note that emailed applications will not be considered.

Why Barrie?

The City of Barrie is a vibrant, progressive, and growing community with deep connections to our heritage, to nature and to the opportunities surrounding us.

Our community values quality of life; the ability to play year-round with 300 hectares of park space, our beautiful waterfront, our lively downtown core and the nearby hills, wetlands, and forests. We also value connections; to our neighbours and the community, to our road and rail network, and to the opportunity Barrie provides to enjoy life.

Everything Barrie has to offer, from the water we drink to the roads we travel on, has one thing in common - municipal workers. Joining a municipality is one of the most rewarding, engaging, and exciting careers you could choose. It is a career you can take pride in knowing that every day you make a positive impact on an entire community. We are one team, with one goal and we all work together to continue making our community great.

The City of Barrie is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness and welcomes applications from qualified individuals of diverse backgrounds. We are committed to providing barrier-free and accessible employment practices and we will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. If contacted for an employment opportunity, please advise if you require Code-protected accommodation and we will work with you to meet your needs.

The job posting has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this position. It may not contain a comprehensive inventory of all duties and responsibilities required of employees to do this job. For full position details, please request a copy of the job description by emailing [e-mail].