(Remote/Hybrid) Bilingual Account Specialist, Early Stage Collections

BMO Financial Group; Montreal; Remote; CAD 52,000 - 60,000; Full time

Job summary

An established industry player in financial services is seeking dedicated individuals to join their team in a dynamic environment. This role focuses on providing exceptional customer service and support for collections-related inquiries while building long-term relationships with clients. The company offers a comprehensive training program, opportunities for career advancement, and a supportive workplace culture that values employee contributions. With a competitive salary and potential bonuses, this position is ideal for those looking to grow within a collaborative and innovative organization. If you are passionate about customer service and eager to make an impact, this opportunity is perfect for you.

Benefits

Health Insurance

Tuition Reimbursement

Retirement Savings Plans

Comprehensive Training Program

Monthly Bonuses

Qualifications

• 1-2 years of experience in customer service or collections.
• Strong communication skills in French and English.

Responsibilities

• Provide exceptional customer service for collections inquiries.
• Analyze customer data to resolve high-risk accounts.

Skills

Verbal Communication

Written Communication

Analytical Skills

Organizational Skills

Collaboration

Problem-Solving

Education

Post-Secondary Degree in Related Field

Tools

Customer Relationship Management (CRM) Software

Job description

Employer Industry: Financial Services

Why consider this job opportunity:

1. Salary up to $52,000 with possible monthly bonuses
2. Comprehensive training program lasting 7 weeks, starting in May
3. Opportunities for career advancement and growth within the organization
4. Supportive and inclusive workplace culture that values employee contributions
5. Access to a total compensation package that includes health insurance, tuition reimbursement, and retirement savings plans
6. Work in a dynamic environment that encourages innovation and collaboration

What to Expect (Job Responsibilities):

1. Provide exceptional customer service and support to clients regarding collections-related inquiries
2. Develop and maintain long-term relationships with clients to build trust and credibility
3. Handle incoming calls professionally and efficiently, addressing customer needs and payment strategies
4. Analyze customer data to provide insights and recommendations for resolving high-risk accounts
5. Collaborate on collections processes and participate in loss mitigation solutions

What is Required (Qualifications):

1. Typically 1-2 years of relevant experience and a post-secondary degree in a related field or equivalent education and experience
2. Knowledge of federal, state/provincial, and local laws pertaining to consumer collections
3. Strong verbal and written communication skills in both French and English
4. Good organizational, collaboration, and analytical skills
5. Basic knowledge of the employer's products and services

How to Stand Out (Preferred Qualifications):

1. Experience in customer service or collections within the financial services industry
2. Familiarity with the competitive marketplace and trends in product offerings
3. Strong problem-solving abilities and analytical skills