Returns & Logistics Specialist

barcodesinc; Markham; On-site; CAD 40,000 - 45,000; Full time

Benefits offered by this job

Health & dental benefits

Paid vacation

RRSP contribution

Annual bonus

Job summary

barcodesinc in Markham, Ontario, seeks a proactive Returns Coordinator to manage high‑volume returns from customers and vendors, ensuring accurate, on‑time processing. You’ll coordinate RMAs/VRMAs, review NetSuite data, and communicate with sales, suppliers, and staff to keep everyone aligned.

The role requires 2 years in returns and warehouse ops, plus 1+ year ERP experience (NetSuite preferred). Strong English communication, detail orientation, and the ability to work independently in a

Qualifications

• High school diploma or equivalent.
• 2 years of experience with returns and warehouse operations.
• At least 1 year of ERP experience (NetSuite preferred).
• Knowledge of shipping labels and shipping carriers.
• Strong English communication skills (oral and written).

Responsibilities

• Create and request customer and vendor RMAs for credit or exchange.
• Manage RMA/VRMA requests, follow up with sales team, suppliers and customers via email, phone or in person as required.
• Trace and investigate missing or damaged gear/packaging with customers, vendor or carriers.
• Process transactions in NetSuite to display inventory movement and updated RMA status.
• Physically verify and check goods before they are shipped.
• Investigate defective materials, short shipments, over shipments and/or any variances.
• Manage [e-mail] inbox; address incoming emails and respond accordingly.
• Monitor [e-mail] inbox and respond promptly.
• Cross-train for full Logistics Coordinator backup during absences; knowledge on shipping methods, cross-border issues, and NAFTA requirements.
• Coordinate all customer and vendor returns for credit or exchange; communicate with vendors, customers and staff.
• Perform other general warehouse duties as assigned.

Skills

Returns processing

ERP familiarity

Shipping knowledge

English communication

Education

High school diploma

Tools

NetSuite

Job description

barcodesinc in Markham, Ontario, seeks a proactive Returns Coordinator to manage high‑volume returns from customers and vendors, ensuring accurate, on‑time processing. You’ll coordinate RMAs/VRMAs, review NetSuite data, and communicate with sales, suppliers, and staff to keep everyone aligned.

The role requires 2 years in returns and warehouse ops, plus 1+ year ERP experience (NetSuite preferred). Strong English communication, detail orientation, and the ability to work independently in a